Corina Nicolae
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Corina Nicolae Email & Phone Number

Customer Success Manager, Ascendia S.A. | Complete eLearning solutions. Boost engagement with eLearning at ASCENDIA S.A.
Location: Bucharest, Romania 10 work roles 2 schools
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Customer Success Manager, Ascendia S.A. | Complete eLearning solutions. Boost engagement with eLearning
Location
Bucharest, Romania
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Corina Nicolae is listed as Customer Success Manager, Ascendia S.A. | Complete eLearning solutions. Boost engagement with eLearning at ASCENDIA S.A., a with 23 employees, based in Bucharest, Romania. AeroLeads shows a matched LinkedIn profile for Corina Nicolae.

Corina Nicolae previously worked as Customer Success Manager at Ascendia S.A. and Media Analyst & Editor at Media Image Group / Pressrelations Gmbh. Corina Nicolae holds Bachelor'S Degree, English And Japanese from Universitatea „Spiru Haret” Din București.

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ASCENDIA S.A.

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About Corina Nicolae

If I were to describe myself, I’d say I’m that person who can’t sit back and watch others struggle, always willing to lend a hand if I can. And I usually can. Or I find someone else who can 😉My childhood dream job was being a teacher. After having worked for a few years, I realized that my grown-up dream job was in Customer Service, as the feeling I got at the end of the day, after having helped clients weather storms, was addictive and I wanted more.Joining Ascendia as their Success Manager offered me just the “more” I wanted, as I found here a deep commitment to create a better educational environment through eLearning (childhood dream? ✔), full transparency and the desire to become an even more customer-centric business (grown-up dream job? ✔).Ascendia is already helping companies such as Allianz Technology, Raiffeisen Bank, ING Bank, Groupama, AdPharma, Rewe Group (Penny Market), Flanco, Microsoft, Honeywell, Regina Maria, Lukoil or Fan Courier optimize their staff training through eLearning & Learning Management System tools such as LIVRESQ, CoffeeLMS, eJourneys or Bespoke and is also contributing to taking the classic educational system to the next level, by partnering in several programs such as “Curriculum relevant, educație deschisă pentru toți (CRED)”, “Academia profesorului digital” or “Ora de net”.What exactly are we doing that can help you? We can show you: * How to build an eLearning course with the help of the LIVRESQ - Authoring Tool* How exactly eLearning can benefit your company, a custom analysis* Some relevant eLearning demos, created by us* How your HR department can get involved in the eLearning initiative* What new Learning Management Systems we can develop for youHow can we achieve these? Thanks to our main business lines:LIVRESQ - eLearning Authoring Tool - for medium and big companies, publishing houses and teachers - www.livresq.comCoffee LMS - Learning Management System for companies. Best for helping employees stay engaged in your company - www.coffeelms.comBespoke eLearning content for companies - develop custom digital learning modules starting from the current needs of the clienteJourneys - over 100 off the shelf eLearning courses for companies, developed in partnership with Trend Consult

Listed skills include Corporate Communications, Internal Communications, Marketing Communications, Media Relations, and 12 others.

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ASCENDIA S.A.
Ascendia S.A.
Customer Success Manager, Ascendia S.A. | Complete eLearning solutions. Boost engagement with eLearning
Website
Employees
23
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10 roles

Corina Nicolae work experience

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Customer Success Manager

Current

Bucharest, Romania

- Drive the customer's post-sale journey from onboarding to product adoption to expansion to renewal- Follow up with the customer post-sale and maintain regular communication to ensure the well being of the client's journey with Ascendia- Collaborate with development team to ensure customer needs are met and troubleshoot technical issues raised by customers- Gauge customer level engagement with the company and provide feedback to production and sales/marketing teams regarding any product and/or service improvements- Identify upsell and expansion opportunities- Regularly conduct surveys, get external reviews and referrals in order to ensure the financial growth of the company- Supervise and develop the customer success team

Jan 2022 - Present

Media Analyst & Editor

Media Image Group / Pressrelations Gmbh

Bucharest, Romania

- Selected and proofread pieces of news from traditional print and online media, as well as from social media;- Created and sent daily media monitoring reports;- Assisted customers and Key Accounts in tailoring media reports and analyses, so as to better meet the customer’ s needs;- Analyzed pieces of news from points of views such as: main and/or secondary themes, tonality, messages etc.

Jun 2014 - Jan 2022

Department Manager (Outsourcing)

Bucharest, Romania

- Coordinating the growing Outsourcing Department- Participating in the selection process of new employees- Providing training for new employees, both in-house and overseas

Dec 2014 - Feb 2020

Media Manager

- Self-initiated quality control using in-house tools and algorithms;- Responded to customer requests and complaints;- Added new online media to the database and updated existing media

May 2013 - Dec 2014

Senior Account Manager

Bucharest, Romania

- Initiated, maintained and improved relations with the company's customers- Examined incoming mail and redirected them to the appropriate division- Supervised and influenced the construction of monitoring concepts, so that the perfect balance between customer's demand and Media Image products was obtained- Implemented customer's requests and supervised the problems solving process- Coordinated the Client Service Department (made up of 3 people)- Kept records of the customers' complaints- Kept records of short term orders- Coordinated special, short-term projects, drawn up at the customer's request (e.g.: press files, cumulative reports, quantitative reports), which involved coordinating teams of up to 6 people- Managed crisis situations and coordinated real time monitoring projects (assembled and coordinated the teams involved, teams of up to 10 people)

Apr 2008 - May 2013

Junior Account Manager

Bucharest, Romania

- Initiated, maintained and improved relations with the company's customers- Examined incoming mail and redirected them to the appropriate division- Implemented customer's requests and supervised the problems solving process- Kept records of the customers' complaints- Kept records of short term orders- Participated in special, short term projects drawn up for the company's customers

Mar 2008 - Apr 2008

Translation Department Manager

Bucharest, Romania

- Translating from Romanian into English summaries of articles featured by the central and regional press on various fields of interest (oil&gas, health, FMCG, real estate, telecommunications, banking, automotive etc.)- Sending the daily monitoring reports in English and French to the company's customers- Supervising and coordinating the translations team (6 people)- Involvement in the translators recruitment process- Receiving and relaying feedback from the Client Service Department- Active involvement in the continuous training of the translations team

Aug 2006 - Mar 2008

Translator-Editor

Bucharest, Romania

- Translating from Romanian into English summaries of articles featured by the central press - Editing and translating summaries of articles featured by regional newspapers (financial-banking, tobacco, telecommunications, insurances, electronics, home appliances, constructions, oil and gas and others)

Aug 2005 - Aug 2006

Translator

Bucharest, Romania

- Translating from Romanian into English summaries of articles featured by the central press on various fields of interest: financial-banking, insurances, telecommunications, FMCG, oil&gas, tobacco, soft drinks, constructions, electronics, home appliances etc.

Aug 2004 - Aug 2005

Guide

Ralcom Exhibitions

Bucharest, Romania

- Welcoming, registering and assisting foreign delegates attending the 2004 Universal Postal Union Congress

Sep 2004 - Oct 2004
Team & coworkers

Colleagues at ASCENDIA S.A.

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2 education records

Corina Nicolae education

Baccalaureate, Japanese And English

"Ion Creanga"​ High School
FAQ

Frequently asked questions about Corina Nicolae

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What company does Corina Nicolae work for?

Corina Nicolae works for ASCENDIA S.A..

What is Corina Nicolae's role at ASCENDIA S.A.?

Corina Nicolae is listed as Customer Success Manager, Ascendia S.A. | Complete eLearning solutions. Boost engagement with eLearning at ASCENDIA S.A..

Where is Corina Nicolae based?

Corina Nicolae is based in Bucharest, Romania while working with ASCENDIA S.A..

What companies has Corina Nicolae worked for?

Corina Nicolae has worked for Ascendia S.A., Media Image Group / Pressrelations Gmbh, Media Image Group, Pressrelations Gmbh, and Ralcom Exhibitions.

Who are Corina Nicolae's colleagues at ASCENDIA S.A.?

Corina Nicolae's colleagues at ASCENDIA S.A. include Claudiu Palarie, Tiberiu-Adrian Teodosiu, Adrian Diaconescu, Teodora Bumbea, and Valentin Andrei Zamfir.

How can I contact Corina Nicolae?

You can use AeroLeads to view verified contact signals for Corina Nicolae at ASCENDIA S.A., including work email, phone, and LinkedIn data when available.

What schools did Corina Nicolae attend?

Corina Nicolae holds Bachelor'S Degree, English And Japanese from Universitatea „Spiru Haret” Din București.

What skills is Corina Nicolae known for?

Corina Nicolae is listed with skills including Corporate Communications, Internal Communications, Marketing Communications, Media Relations, Press Releases, Public Relations, New Media, and Online Advertising.

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