Corina Nicolae

Corina Nicolae Email and Phone Number

Customer Success Manager, Ascendia S.A. | Complete eLearning solutions. Boost engagement with eLearning @ ASCENDIA S.A.
Corina Nicolae's Location
Bucharest, Bucharest, Romania, Romania
About Corina Nicolae

If I were to describe myself, I’d say I’m that person who can’t sit back and watch others struggle, always willing to lend a hand if I can. And I usually can. Or I find someone else who can 😉My childhood dream job was being a teacher. After having worked for a few years, I realized that my grown-up dream job was in Customer Service, as the feeling I got at the end of the day, after having helped clients weather storms, was addictive and I wanted more.Joining Ascendia as their Success Manager offered me just the “more” I wanted, as I found here a deep commitment to create a better educational environment through eLearning (childhood dream? ✔), full transparency and the desire to become an even more customer-centric business (grown-up dream job? ✔).Ascendia is already helping companies such as Allianz Technology, Raiffeisen Bank, ING Bank, Groupama, AdPharma, Rewe Group (Penny Market), Flanco, Microsoft, Honeywell, Regina Maria, Lukoil or Fan Courier optimize their staff training through eLearning & Learning Management System tools such as LIVRESQ, CoffeeLMS, eJourneys or Bespoke and is also contributing to taking the classic educational system to the next level, by partnering in several programs such as “Curriculum relevant, educație deschisă pentru toți (CRED)”, “Academia profesorului digital” or “Ora de net”.What exactly are we doing that can help you? We can show you: * How to build an eLearning course with the help of the LIVRESQ - Authoring Tool* How exactly eLearning can benefit your company, a custom analysis* Some relevant eLearning demos, created by us* How your HR department can get involved in the eLearning initiative* What new Learning Management Systems we can develop for youHow can we achieve these? Thanks to our main business lines:LIVRESQ - eLearning Authoring Tool - for medium and big companies, publishing houses and teachers - www.livresq.comCoffee LMS - Learning Management System for companies. Best for helping employees stay engaged in your company - www.coffeelms.comBespoke eLearning content for companies - develop custom digital learning modules starting from the current needs of the clienteJourneys - over 100 off the shelf eLearning courses for companies, developed in partnership with Trend Consult

Corina Nicolae's Current Company Details
ASCENDIA S.A.

Ascendia S.A.

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Customer Success Manager, Ascendia S.A. | Complete eLearning solutions. Boost engagement with eLearning
Website:
ascendia.ro
Employees:
23
Corina Nicolae Work Experience Details
  • Ascendia S.A.
    Customer Success Manager
    Ascendia S.A. Jan 2022 - Present
    Bucharest, Romania
    - Drive the customer's post-sale journey from onboarding to product adoption to expansion to renewal- Follow up with the customer post-sale and maintain regular communication to ensure the well being of the client's journey with Ascendia- Collaborate with development team to ensure customer needs are met and troubleshoot technical issues raised by customers- Gauge customer level engagement with the company and provide feedback to production and sales/marketing teams regarding any product and/or service improvements- Identify upsell and expansion opportunities- Regularly conduct surveys, get external reviews and referrals in order to ensure the financial growth of the company- Supervise and develop the customer success team
  • Media Image Group / Pressrelations Gmbh
    Media Analyst & Editor
    Media Image Group / Pressrelations Gmbh Jun 2014 - Jan 2022
    Bucharest, Romania
    - Selected and proofread pieces of news from traditional print and online media, as well as from social media;- Created and sent daily media monitoring reports;- Assisted customers and Key Accounts in tailoring media reports and analyses, so as to better meet the customer’ s needs;- Analyzed pieces of news from points of views such as: main and/or secondary themes, tonality, messages etc.
  • Media Image Group
    Department Manager (Outsourcing)
    Media Image Group Dec 2014 - Feb 2020
    Bucharest, Romania
    - Coordinating the growing Outsourcing Department- Participating in the selection process of new employees- Providing training for new employees, both in-house and overseas
  • Pressrelations Gmbh
    Media Manager
    Pressrelations Gmbh May 2013 - Dec 2014
    - Self-initiated quality control using in-house tools and algorithms;- Responded to customer requests and complaints;- Added new online media to the database and updated existing media
  • Media Image Group
    Senior Account Manager
    Media Image Group Apr 2008 - May 2013
    Bucharest, Romania
    - Initiated, maintained and improved relations with the company's customers- Examined incoming mail and redirected them to the appropriate division- Supervised and influenced the construction of monitoring concepts, so that the perfect balance between customer's demand and Media Image products was obtained- Implemented customer's requests and supervised the problems solving process- Coordinated the Client Service Department (made up of 3 people)- Kept records of the customers' complaints- Kept records of short term orders- Coordinated special, short-term projects, drawn up at the customer's request (e.g.: press files, cumulative reports, quantitative reports), which involved coordinating teams of up to 6 people- Managed crisis situations and coordinated real time monitoring projects (assembled and coordinated the teams involved, teams of up to 10 people)
  • Media Image Group
    Junior Account Manager
    Media Image Group Mar 2008 - Apr 2008
    Bucharest, Romania
    - Initiated, maintained and improved relations with the company's customers- Examined incoming mail and redirected them to the appropriate division- Implemented customer's requests and supervised the problems solving process- Kept records of the customers' complaints- Kept records of short term orders- Participated in special, short term projects drawn up for the company's customers
  • Media Image Group
    Translation Department Manager
    Media Image Group Aug 2006 - Mar 2008
    Bucharest, Romania
    - Translating from Romanian into English summaries of articles featured by the central and regional press on various fields of interest (oil&gas, health, FMCG, real estate, telecommunications, banking, automotive etc.)- Sending the daily monitoring reports in English and French to the company's customers- Supervising and coordinating the translations team (6 people)- Involvement in the translators recruitment process- Receiving and relaying feedback from the Client Service Department- Active involvement in the continuous training of the translations team
  • Media Image Group
    Translator-Editor
    Media Image Group Aug 2005 - Aug 2006
    Bucharest, Romania
    - Translating from Romanian into English summaries of articles featured by the central press - Editing and translating summaries of articles featured by regional newspapers (financial-banking, tobacco, telecommunications, insurances, electronics, home appliances, constructions, oil and gas and others)
  • Media Image Group
    Translator
    Media Image Group Aug 2004 - Aug 2005
    Bucharest, Romania
    - Translating from Romanian into English summaries of articles featured by the central press on various fields of interest: financial-banking, insurances, telecommunications, FMCG, oil&gas, tobacco, soft drinks, constructions, electronics, home appliances etc.
  • Ralcom Exhibitions
    Guide
    Ralcom Exhibitions Sep 2004 - Oct 2004
    Bucharest, Romania
    - Welcoming, registering and assisting foreign delegates attending the 2004 Universal Postal Union Congress

Corina Nicolae Skills

Corporate Communications Internal Communications Marketing Communications Media Relations Press Releases Public Relations New Media Online Advertising Market Research English Translation Editing Social Media Event Management Social Media Marketing Strategic Communications

Corina Nicolae Education Details

Frequently Asked Questions about Corina Nicolae

What company does Corina Nicolae work for?

Corina Nicolae works for Ascendia S.a.

What is Corina Nicolae's role at the current company?

Corina Nicolae's current role is Customer Success Manager, Ascendia S.A. | Complete eLearning solutions. Boost engagement with eLearning.

What schools did Corina Nicolae attend?

Corina Nicolae attended Universitatea „spiru Haret” Din București, "ion Creanga"​ High School.

What skills is Corina Nicolae known for?

Corina Nicolae has skills like Corporate Communications, Internal Communications, Marketing Communications, Media Relations, Press Releases, Public Relations, New Media, Online Advertising, Market Research, English, Translation, Editing.

Who are Corina Nicolae's colleagues?

Corina Nicolae's colleagues are Adriana Popa, Geanina Macovei, Mihai Sebea, Suciu Andrei, Madalina Suliman, Paul Giurgi, Ana-Maria-Gabriela Baba.

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