Reliable Food Bank volunteer with an excellent work ethic, skilled in customer service, and high customer satisfaction across a diverse group of clients.Privileged to volunteer weekly to perform various duties, including client registration, check-in, line management, and various organization projects with efficiency and professionalism. Train new volunteers in techniques to improve customer service, increase customer satisfaction, operational efficiency of food bank distribution, and food safety. Created and currently hosting the breadbooth.org website in Joomla CMS.

Direct 4 leads and 20 employees supporting the company's business objectives and operations.Managed continuous improvement of company processes and procedures, ensuring that a high-quality product was delivered to our clients, resulting in 100% customer satisfaction.Management components include:• Business planning and goal setting. • Create and balance the company budget.• Develop and implement documented company processes and procedures, including employee training, safety, and L&I manuals. • Payroll and financial management using QuickBooks.• Human resource management.• Escalation management for customer service.• Developed and managed several search engine optimized (SEO) company websites using WordPress and Joomla CMS to increase company revenue and brand exposure.• Managed company marketing and social media across multiple platforms.

Responsible for overseeing and supporting Microsoft Original Equipment Manufacturer (OEM) supply chain business objectives.Key support role for department-wide financial and business analysis, covering domestic and worldwide focus. Execution of OEM initiatives/projects by driving planning cycle, business stream analysis, supporting cost, and recommendations across groups.Responsible for providing data and analysis for management decision-making during budget and priority setting. Business planning & Resource coordination, including:• Headcount planning• Vendor and Service Contract evaluation & oversight• Design, development and management of business metrics • Business planning and resource coordination

Microsoft Project Manager for manufacturing facility start-up in Taipei, Taiwan & Shanghai, China. Responsibilities include;• Vendor selection, cost of goods analysis, product pricing, budget, process flow, contract negotiation, material supply, and product distribution infrastructure. • Manage team responsible for ongoing manufacturing operations.• Establish an improved manufacturing and release process in the Greater China Region. Provide monthly operational statistics and analyze trends.• Customer service contact for operations issues and problem resolution for Microsoft Subsidiaries. • Conduct training on product release, critical milestones, project schedules, and manufacturing issues.

Configuration Coordinator- Hewlett-Packard, Lake Stevens Instrument Division• Created and maintained all Material Master Data, Engineering and Production Product Bills of Material (BOM).• Conferred with document originators and engineering personnel to troubleshoot issues and resolve BOM discrepancies.• Attended Product meetings providing implementation status and communicating any issues to management and affected areas.• Incorporate Production Change Orders (PCO) as requested by Engineers, • Evaluated material requirements and monitored inventory strategies ensuring component availability for production orders. • Pro-actively manage inventory and supply chain to reduce excess material and incur the least amount of scrap when PCOs were implemented on the production lines, with no impact to production schedules.• Coordinated PCO implementation with Engineering, Purchasing and Manufacturing Operations to ensure 100% on time deliveries and flawless change implementation.• Generated system reports, and created Excel spreadsheets to expose inventory discrepancies and material issues related to shortages and excess material.