Corine C. Robert Email and Phone Number
Very open to relocateFormer Business Owner & Team Manager with a combined 16+ years of store management leadership and customer service experience. I've been on a journey that has taken me from the front lines of customer service to the strategic helm of team leadership and business management. Each step has been a lesson in the power of empathy, innovation, and an unwavering commitment to improvement.Throughout my career, my multilingual abilities have been a one fo my greatest tool. Fluent in English, French, and conversational in Spanish (B2), I've leveraged these skills to foster inclusive communication, to bridge gaps and build connections in the diverse, globally connected landscape of today's market. I bring a unique combination of skills and experience to the table. My excitement about the future is not only a result of my career path, but also an alignment of values that reflects a commitment to harnessing both technology and human ingenuity to drive positive change. I have always viewed my leadership role not simply as a job, but as a calling, since it affords me the opportunity to champion a mission that goes beyond the bottom line; co-constructing an empire in which each hand and unique vision contributes.
Online Moderation, Inc.
View- Website:
- onlinemoderation.com
- Employees:
- 5
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Social Media Listening, Moderation, Customer ServiceOnline Moderation, Inc. Jun 2020 - PresentRemote● Act as a SME on social media platforms and social listening initiatives for clients; track fluctuations in brand sentiment, identify emerging trends, and moderate conversations within online communities.● Monitoring unfavorable mentions and public crises, following internal procedures and assisting in responding to or creating content to help manage clients’ reputations.● Creating and sending daily activity reports showing results of inquiries, activities or social listening metrics as requested.● Assisting in procedure updates and providing feedback to management from the point of view of the front-line team.● Addressing customer concerns and resolving inquiries in a timely manner, with pre-approved or original responses, as required.● Moderate and review online activity through community or advertisements, through software or directly on social media.● Using a variety of social media and customer service tools such as Sprout, Brandwatch, Sprinklr, Khoros, Keap, Zendesk, etc
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Course Design, Coach, Project ManagerThe Transformation Mechanics Apr 2014 - Jun 2020Remote● Researched, created, recorded, edited online video courses, demonstrating effective and comprehensive strategies for personal development.● Crafted, studied, and implemented an overarching business plan with short and long-term goals; established and organized a network of professionals from different countries to assist in creating launching e-Learning projects. ● Assisted participants with concept comprehension; configured online coursework to encourage participation and align with appropriate learning strategies.● Hosted one to one tutoring or group sessions through web conferencing and virtual white boards to communicate business plans and course design.● Championed projects, consistently re-iterating the overall vision and aligning collaborative operations with company mission.
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Retail Store ManagerIndigo Apr 2018 - Dec 2018Vancouver, British Columbia, Canada -
Business OwnerThe Lip Lounge Apr 2014 - Jun 2017Vancouver, British Columbia, Canada● Identified potential recruits for sales floor positions; mentored each candidate on company expectations of performance and customer service.● Purchased seasonal clothing and accessories collections, ensuring customer satisfaction, budget compliance, and sales target.● Crafted and monitored the store’s operational budget and leveraged automation tools to drive down operational expenses wherever possible.● Applied upselling tactics through developing a store identity and mission, implementing a visual merchandising strategy and cultivating clientele trust to generate additional business and boost positive brand awareness in the local community. -
Buyer, SalesThe Lip Lounge Jun 2013 - Apr 2014Vancouver, British Columbia, Canada● Planning store inventory and collection ● Managing budget ● Seeking new brands● Market study● Sales
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ActressVarious Companies Jun 2003 - May 2014Montreal, Quebec, Canada -
Store Manager8Th And Main Apr 2013 - Apr 2014Vancouver, British Columbia, Canada● Supervised day to day operations, assisted with organizing the merchandise sales floor, and coordinated staff schedules for adequate coverage.● Conducted interviews, screened candidates, and recruited qualified staff for retail sales positions; onboarded new hires● Mentored and mobilized store staff to reach sales goals, control costs, and protect assets while creating growth opportunities and maintaining customer satisfaction.● Increased online positive store reviews by 75%, increased customer retention by 50% and increased staff retention by 35%● Recognized talented staff and developed skills for internal growth in the company; cultivated an open, accountability-driven, and productive work environment.● Monitored and organized stocks
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Street Marketing, Team LeadMatch Marketing Group Feb 2012 - Feb 2013Vancouver, British Columbia, Canada -
Acting TeacherMimota Jan 2009 - Jun 2011Greater Montreal Metropolitan Area
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Customer Service RepresentativeHydro Québec Mar 2008 - Mar 2009Montreal, Quebec, CanadaOne-year contractCall Center, Customer Service. Help with energy saving, answer billing questions and concerns -
Customer Service RepresentativeCaisse Desjardins De La Culture Jan 2007 - Dec 2007Montreal, Quebec, CanadaOne-year Contract. Call Center, Customer Service.Answering concerns, questions, and helping with bank account issues -
Urban MediatorRojaq Mar 2005 - Nov 2006Montreal, Quebec, CanadaInitiating a project designed to facilitate conflict resolution between all parties, on the territory of the City of Montreal. ● Building alliances and networks. ● Providing mediation services to all parties involved in conflict on the territory (store owners, homeless, residents, policemen, and government officials, etc.)
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Acting TeacherCity Of Montreal Mar 2004 - Aug 2004Montreal, Quebec, CanadaThis program was initiated by the City of Montreal to encourage and support young dropouts in their return to school. This project involved developing, producing, and presenting a play on this subject. My participation in the program was to teach acting to participants. -
Public SpeakingYmca Jun 2003 - Jun 2004Montreal, Quebec, CanadaConferences about eating disorder
Corine C. Robert Education Details
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Centre Saint-PierreEnneagram -
College LassalleCommunication And Acting
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Company FBusiness Plans And Start Up
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Science Humaine -
RojaqMediation
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SixstarCoaching
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Various TeachersActing, Voice, Camera
Frequently Asked Questions about Corine C. Robert
What company does Corine C. Robert work for?
Corine C. Robert works for Online Moderation, Inc.
What is Corine C. Robert's role at the current company?
Corine C. Robert's current role is Individuals are the foundation of our systems and building blocks of our ideas. Only through their eyes and hands can we expand the possibilities of our future..
What schools did Corine C. Robert attend?
Corine C. Robert attended Centre Saint-Pierre, College Lassalle, Company F, Cégep De Trois-Rivières, Rojaq, Sixstar, Various Teachers.
Who are Corine C. Robert's colleagues?
Corine C. Robert's colleagues are Jennifer Catlin, Brittany Wilson, Kristen Sarno, Carolyn Christensen.
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