•Reviewed and submitted renewal requests to physician’s offices for expiring prescriptions for patients’ diabetic supplies, for continuance of service, as per Medicare Guidelines. •Informed patients to communicate with their health care provider regarding re-approval of form, to expedite return time. •Supervised the Medical Records Department to ensure productivity; delegated work to each member of the department as necessary.•Entered returned prescriptions into patient’s accounts, updated account information and forwarded account to corresponding department for follow up.•Reviewed and reported numbers on a daily basis.

•Requested physician’s initial approval of doctor’s order form for prospects’ diabetic supplies as well as Medical Records via fax and mail. •Contacted physician’s offices to follow-up on requests sent, to ensure delivery and inquire turn-around time.•Recorded incoming requests into system and classified them into a daily log; followed up on pending and incomplete requests.•Followed strict Medicare Compliance Guidelines as well as good practice of the HIPPA Privacy Rule.

•Acquired knowledge and understanding of the Noble House program for the Sales and Reorder Departments of the company.•Responsible for contacting prospects in the Sales Department and informing them of the products available to them.•Provided an exceptional customer service experience to ensure our patients’ diabetic needs were fulfilled.•Contacted active patients in the Reorder Department to inform them of their upcoming scheduled re-order of supplies. •Proactively resolved patient’s difficulties regarding their supplies; sought supervisor assistance only when crucial.