project with NHS CNWL Trust Mental Health –Line manage Westminster and Kensington and Chelsea Coordinators and Support Workers; Support and supervision; Managing and assigning referrals; Monitoring referrals through reviewing monthly data; Coordinating CNWL team meetings to include case management discussion – successes & challenges, referral challenges – fortnightly to include Kensington and Chelsea and Westminster delivery teams. Completing and distributing quarterly and annual reports to CNWL. Attending CNWL meetings and presenting report information. To manage and maintain a caseload of clients with a holistic approach. To support clients with a person-centred approach and enable them to achieve their goals within the resources of the services.

Act as an ambassdor and first point of contact for allocated PartnersDevelop and maintain internal and external networks, building knowledge of key issues in order to effectively identify and communicate prioritiesBuild strong relationships with clients and their PA’s identifying opportunities to enhance EY’s reputationDiary and meeting managementProvide comprehensive diary management, having full autonomy to make decisions using initiative to resolve conflicts and exercise judgment on prioritiesProactively monitor meeting attendance, taking ownership to ensure enquiries and issues are appropriately delegated and resolved effectivelyFacilitate all logistical arrangements and ensure all documentation is prepared in advance of meetingsTravel managementProactive itinerary planning, researching and considering reasonable alternative cost effective travelCommunication managementProofread and sense check all communications and documentation, complying with brand and risk proceduresEvents managementProject manage large and complex events ensuring compliance with policies and liaising with procurement, risk management, health and safety and all other relevant teams.

• Facilitated the smooth functioning of the administrative functions and identified and implemented methods of improving the office environment and operational efficiency• Responsible for managing all aspects of the various banking accounts of the client’s business interests (locally and abroad)• Managing the client’s properties by complying with the standards on residential rentals including legal procedures in the UK• Attend directors meeting as delegate for the company regarding the client’s properties• Reconciling bank accounts on Excel and prepare data on Sage Line 50 for accountant

• Fielding all phone calls for CEO and Accounts Director including meeting and greeting clients at office• Day to day liaison with the Swiss office (client account queries etc)• Diary management for the CEO and the Account Directors which included travel and accommodation• Ensuring that everything from an end-user IT perspective is running smoothly• Responsible for the upkeep of the company’s worldwide magazine library• Creating invoices for clients and liaising with our Accountant on a variety of matters• Responsible for the Vouchering system, banking, petty cash and foreign currency and monitoring all of Farrar Media’s bank accounts

• Administration support and diary management for the two Partners also first point of contact for clients• Accounts management (including producing of invoices, expenses and Cash flow Management)• Preparing and producing of documents which included internet research on potential clients• Events management (various parties – dinner parties, opera etc)• Managing the London office and liaising closely with executive clients and using own initiative during partners out of office (both work from their homes in Yorkshire and Wales) • International and national travel arrangements (accommodation and transport)

PA to Direct Marketing Director/Customer Services Manager May 1997 – February 2001 • Deal with all correspondence – Setting up of standard letters (copy and audio) • Maintenance of client and staff records – arranging new training courses for staff• Office management (first point of contact for executive clients and board) PA to Editor (Rx Magazine- Supplement for Newspaper)January 1997 - April 1997 • Conducting research, with company lawyers, regarding the name of the new magazine and which newspapers have wide coverage on health and fitness• Arranging interviews by contacting short-listed potential new staff members for magazine• General Office Management including setting up new invoicing system, all correspondence, dealing with readers queries, travel arrangements, arranging writers itineraries and copytakers scripts.PA to Circulation Sales Director November 1996 - December 1996• All secretarial duties including audio, dealing with expenses, organising car hire, screening calls, etcPA to Development Director and Database ManagerSeptember 1996 - October 1996 • All secretarial duties including diary management, arranging lunches and travel etc