Corinne Chaptal Email & Phone Number

France

Nozay, Ile-de-France, France

• Responsibilities: Collect business requirements - Negotiate in order to create care processes and a new ticketing tool (based on Salesforce platform) - Train end-users - Implement best ITIL practices and the Agile method
• Main achievements: Definition and implementation of care processes & of the new tool for all Nokia care teams (7000 engineers) since the Alcatel-Lucent buy-out - Internal TL9000 audits and support teams in order for.

Nozay, Ile-de-France, France

• Responsibilities: Elaborate procedures for field and technical support departments and associated metrics - Define trainings - Collect feedbacks for processes improvements - Deliver inputs to tools teams
• Main achievements: Definition and implementation of technical support procedures for the Europe, Middle East & Africa region then of the field service processes (2500 engineers) for all the field intervention teams of.

Nozay, Ile-de-France, France

• Responsibilities: Define pre-sales actors for the Application division - Inform the new group about the process ‘opportunities lifecycle management’ - Communicate on these activities, follow the process implementation.
• Main achievements: Tailoring of pre-sales process for the Application division, creation of the documentation and deployment in the product teams (1000 engineers) who define the productsEnvironmental management system.

Vélizy-Villacoublay, Ile-de-France, France

• Responsibilities: Ensure the compliance of products in BSS (GSM) and UTRAN (UMTS) domains - Follow quality commitments of the group and different telecom standards of the market
• Main achievements: Deployment of quality management system procedures in different organizations of the Mobile Network Division. Implementation of metrics to monitor customer satisfaction and make suggestions of.

Vélizy-Villacoublay, Ile-de-France, France

• Responsibilities: Identify and collect the customer's product requirements & evolutions requests (SFR & Orange Group) - Promote Alcatel products and present new technical features
• Main achievements: Participation during the offer’s definition and on the contracts contents of Mobile Networks products (GSM & UMTS) for Orange & SFR customers. Follow-up lab environment tests executed in customer.

Vélizy-Villacoublay, Ile-de-France, France

• Responsibilities: Coordinate latest development actions with maintenance of the Operation & Maintenance Centre’ subsystem for Mobile networks. Manage a team of 15 engineers across a matrix organization
• Main achievements: Implementation of the “Subsystem & Fault” management support team with support for the first customers (“first-off”). Management of requirement changes and defect corrections

Nozay, Ile-de-France, France

• Responsibilities: Define integration principles, write tests plans and integration tests sheets - Monitor and support testing teams for internal customer ‘ALCATEL SUBMARINE NETWORK’, for the Submarine Management System.
• Main achievements: Tests Integration of different components for SMS project. Management and follow-up of ALCATEL TITN ANSWARE claimants (20 engineers) in the SMS service and for internal customer (ALCATEL SUBMARINE.