Corinne Farinha Email and Phone Number

Company Director, Pilates & Biomechanics Trainer Oct 2015 - Current• Managing all aspects of running a Limited company• Promoting events, workshops & classes• Running events at National and Local levels• Engaging and motivating new & existing clients• Teaching, instructing and coaching clients (10 years old – 80+ years)

Operations Manager & Administration Manager April 2017• Managing Outsource Repair partners ensuring that they hit SLA’s• Liaising with the Swansea sales site, ensuring product is accurately described and sold as stipulated by Equestrian• Analysis of weekly sales reports and combining them into the sales database• Analysis of the sales database to identify loss making products or categories• Updating of the stock report, purchase and sales ledgers weekly• Backup of all reporting weekly• Payroll and Pensions administration• Investigation and resolution of customer issues• Business Development of existing accounts and development of new product categories and new accounts• Cover for the Managing Director for holidays etc

Dedicated Service Coordinator to a Global Account dealing with EMEA Region of 42+ countries after managing a prestigious government account for last 9 years, I am responsible for ensuring customer loyalty through quality, speed and innovation. Driving improvement's in operational processes and behaviours to maximise return on investment for Vodafone and Customer.I liaise frequently with partner companies and internal department's to ensure we stay focused on our long term goals while dispersing any issues immediately to avoid delays. I arrange and hold monthly reviews with key customer contacts ensuring we build excellent relationships to succeed.I work closely with the Service and Account Manager supporting them as required, I also act as a point of escalation for our Government Customer Service Team and the first point of contact for the customer.On a monthly basis I attend and contribute to service reviews with the Service and Account Manager.I also provide regular reports and build bespoke reports on different aspects of the account when required to the Service Manager and Account Manager as well as key contacts within the customer's hierarchy.

Team Manger managing a team of 13 frontline Customer Service Professionals. My role involved coaching and development of my team in service and supporting our High Value Customer's to the highest level. Constantly adapting my coaching and training skills to suit individual personalities and training styles. My team were targeted monthly on eight different Key Performance Indicators. My performance was measured on their success in these Key Performance Indicators. I am proud that my team was the highest performing team for our daytime sector by over 20%. Part of my role expanded to recruitment of new agents for our ever expanding fast moving business; this involved working closely with Reed Recruitment to ensure that our assessment centres were successful and attract the people with the attributes that are required to be successful in High Value Customer Service Roles.. During the Assessment Centres I was responsible for overseeing the format of the day, while ensuring that Reed are assessing to the standards we expect by assessing the assessors at every stage of the process. I undertook competency based interviews and role plays as part of the assessment day and interacted with all of the applicants at every opportunity to gage if they have the personal attributes to be successful in the Customer Service Professional Role. During my time as a team manager also worked on a Project to develop a new system to support our business in account management, as a knowledge expert for my area I was responsible for guaranteeing that the new system supports our requirement's while incorporating four current systems into one. This involved attending workshops and debating and influencing decisions with system/reporting analysts and other experts from different sectors of our business. I under took this role while still remotely supporting and managing my team in the contact centre.

Due to being uncertain in my career path I decided to do some temp work and experience different sectors.Arena Housing – Reception Duties and Customer Service. Bank of Scotland – Customer Service, Motor Finance. Colin Watson Solicitors – Legal Reception Duties. Miller Homes – Sales Administrator. Pickford Vanguard – Credit Control. Richardson's – Reception Duties and Transports Coordinator.

Deal with customer's telephone enquiries, explaining and helping customer understand their bill, changing addresses/ customer's account details, take actual meter readings and re issue accurate accounts. Complaint's/Correspondence - 3 Years. (Dealing with high level complaint's on behalf of the Managing Director And the Ombudsmen). Job Responsibilities- To allocate own workload and work without Supervision. To investigate the complaint or enquiry from the customer. To liaise with other departments and third party companies and keep in Constant contact with the customer by phone or letter and then completed Investigation and issue a substantive reply to the customer within guaranteed standards

Job Responsibilities- To be able to work without supervision. Responsible for machine operation and to be able to spot faults and reject defective components. Check usage of materials were correct to the winding Specification in order to produce a sound component.Manual piece rate work.

From being 9 years old I have supported my Mother with her Avon round, building a good network of customers giving me earnings of £50+ per fortnight based on commission from sales I had made. In coming years I took over the whole round as my Mother went into full time employment until I started full time employment at Manweb/ Scottish Power.In 2010 I became a Avon Representative again and loved engaging with people, offering advice and support in finding products that suited their needs. Due to relocation to north wales in February 2014 I resigned from my role as it was based in St Helens