Patient Care Coordinator
Managed reception and client services coordination, maximizing workflow in office. Managed schedule for procedures, coordinated intake and release for same day procedures, including ensuring adherence to pre and post-procedure protocol. Ensured excellent customer service, answered patients questions, addressed concerns and collaborated with providers and clinical staff. Maintain and operate electronic health records and billing system. Handle insurance verifications, referrals and prior-authorizations. Supervise patient scheduling, registration, financial counseling, billing and collection, data entry and processing, cash posting. Ensured adherence to HIPPA laws and trained new employees.