Senior professional service management within the School, responsible for the oversight of Academic recruitment, permanency and promotion, budget management, marketing and recruitment processes and planning processes.

Senior management oversight and leadership of the professional service teams within the School. Key responsibilities in this fixed term role were to drive forward continuous improvement in business process, and organisational change, developing and maintaining relationships across the wider Institution.

Project and operational management of new Priority Agent Admissions service, delivering an enhanced application experience for specific recruitment agents internationally. Account management of recruitment agent relationship, developing and maintaining the relationships within this service and with colleagues across the University. Communication and development of service level agreements and operational management to ensure these are achieved. Designing and delivering training to groups of… Show more Project and operational management of new Priority Agent Admissions service, delivering an enhanced application experience for specific recruitment agents internationally. Account management of recruitment agent relationship, developing and maintaining the relationships within this service and with colleagues across the University. Communication and development of service level agreements and operational management to ensure these are achieved. Designing and delivering training to groups of agents, in person and virtually. Delivering statistical and qualitative reporting to demonstrate the impact and value of the service. Working as a member of a combined management team across the department, with responsibility for workload allocation and technical referrals. Delivering service against defined SLAs by working with colleagues and team members to develop enhanced processes and systems. Monitoring and assessing the impact and experience of our service for agents and applicants, ensuring continuous improvement in all elements of service delivery. Show less

Management of the Finance Officer. LEAN process review facilitator. Responsible for HR and project support to Director of Student Life and senior management team. Project change and communication.

Managing the Operations team in support of the work of the specialist teams in Student Support. Facilitating change and process reviews. Acting as a change agent through continuous improvement programmes and designing and delivering change initiatives and staff development events. Development of action learning sets.

Working as executive support to the Director of Student Support, providing project delivery and operational support. Responsible for communication development.

Working with the Centre to increase the profile of the research and postgraduate opportunities, organise seminars and events and manage / review the website content.

Designing and managing internal communication channels for the global IT department of this international corporate law firm. Working with teams and senior managers to influence approach to communication and virtual team working. Project management of cultural change programme across the department.