Corinne Rapson-Barosa Email & Phone Number

Whitehouse Station, New Jersey, United States

Whitehouse Station, New Jersey, United States

Skillman, New Jersey

Raina Rauf Agency/Expert Insurance Solutions Received calls from policyholders providing exceptional listening skills to determine the nature of their call in order to address their inquiries clearly and precisely in a professional manner. Received numerous customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals. Utilized software for data entry of customer service information for accuracy and quality control. Created memos, correspondence, reports and other documentation using MS Word & Excel including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership. Utilized MS Outlook for email and to prioritize tasks/follow-up

Cranbury, Nj

 Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems. Assisted colleagues administratively typing letters, memos, and reports in Word & Excel. Utilized MSOutlook for email & to prioritize tasks/follow up. Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams. Worked closely with account executives and solutions analysis to gain clear understanding of expectation of High Revenue Accounts. Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.

Warren, Nj

Rittenhouse Agency Provided constructive feedback and best practices to representatives based on observations to enable increased productivity, self-confidence and independence. Consistently met/exceeded the team and departmental goals and business objectives. Used different tools and resources to identify and trend behaviors to improve individual and team performance. Addressed and resolved the customer product complaints empathetically and professionally. Utilized MS Outlook for email and to prioritize tasks/follow-up.

Somerset, Nj

Somerset Insurance Advisors, LLC Gathered and verified all required customer information for tracking purposes. Accurately documented, researched and resolved the customer service issues. Generated a connection and develop a rapport with customers to provide outstanding, personalized service. Resolved customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention. Collaborated with other business units to retain accounts that might otherwise have been cancelled. Followed quality control procedures to ensure accuracy before delivering completed jobs to the client. Utilized MS Outlook for email and to prioritize tasks/follow-up.

Nj/Nyc Area

Member of Professional Services Group of Central New Jersey (PSGCNJ) - a voluntary self-managed non-profit networking and career development organization that provides job search, career development and networking opportunities to professionals in transition sponsored by the state of New Jersey Department of Labor.

Somerset, Nj

Effectively addressed and resolved policyholders' coverage and billing questions (via phone and in person). Created a thorough and continually updated knowledge base regarding insurance products, policy language, trends and emerging issues. Assisted prospective policyholders by setting up household coverage plans and transferring calls to a sales agent. Licensed in NJ for Property & Casualty Insurance.Consistently exceeded call volume quota.Maintained High Quality Assurance ratings.BRAVO award recipient for exemplary performance.

North Brunswick, Nj

Transport clients from their home to the center, Certified Home Health Aide, assisted and interacted with clients during activities at the center,served clients breakfast and lunch.

Generated sales through various lead generation vehicles, referrals and fundraisers. Demonstrated products at home parties and events. Performed all administrative sales functions including order processing, inventory management, customer database maintenance, scheduling and customer service.

Performed systems analysis, data modeling, testing and quality assurance functions. Wrote system flow diagrams. Coded programs. Responsible for troubleshooting and debugging systems. Key developer for Y2K COBOL programs for Merrill Lynch and PrudentialCreated Software Documentation for implemented software products.

New York, New York, United States

Built and maintained service order system within a quarterly timeframe with responsibility for system flow diagrams, system documentation, program coding, debugging, data modeling, testing, quality assurance, software implementation and in-house support. Key architect for Telesector Resources Group that enabled service orders and on-line user interfaces within a COBOL/MVS environment.

Bachelor Of Science, Business Administration/Computer Science

Activities and Societies: Tennis

Ctnc, Foods, Nutrition, And Wellness Studies, General

Education record

Education record