Corin Sakai Email & Phone Number

Nevada City, Ca, Us

Nevada City, Ca

• Patch software and install new versions to eliminate security problems and protect data.• Help to streamline repair processes and update procedures for support action consistency.• Align office departments and increased inter-department communication and Hardware issues.• Explain technical information in clear terms to non-technical individuals to promote better understanding.• Upload new software, roll out updates and apply patches to Vantage servers upon release to thwart… Show more • Patch software and install new versions to eliminate security problems and protect data.• Help to streamline repair processes and update procedures for support action consistency.• Align office departments and increased inter-department communication and Hardware issues.• Explain technical information in clear terms to non-technical individuals to promote better understanding.• Upload new software, roll out updates and apply patches to Vantage servers upon release to thwart bugs and production slowdowns.• Respond to support requests from end users and patiently walk individuals through basic and technical troubleshooting tasks.• Analyze Software and Hardware issues to identify troubleshooting methods needed for quick remediation.• Monitor systems in operation and input workflow changes, upgrades, and patches to troubleshoot areas such as Software failures and database issues.• Break down and evaluate user problems, using Event logs, personal expertise, and probing questions.• Assess system hardware and software and suggest modifications to reduce lag time and improve overall speed.• Collaborate with Manufacturing to locate replacement components and resolve advanced problems for RMA's.• Devise solutions to operations issues related to SuperMicro Hardware and Vantage software, working closely via phone, email, live chat and web teleconference.• Create support documentation that empowers and enables user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.• Develop and test new product offerings prior to release to assist development team in bug identification.•• Work with software development team on reported errors and bugs on newly released software and assist in deployment of release fixes.• Provide on-call support for critical Software issues related to Vantage/Microsoft and SQL Database. Show less

• Assure continuity of the Enterprise product line• Install selected software and hardware products and updates • Recommend changes in software and hardware to improve transcoding• Independently use available resources to resolve issues and escalate to engineering when resources have been exhausted.• Stay up to date with current bugs and fixes for product lines• Provide technical assistance and advice to users as needed• Create and maintain the (purchased hardware) RMA… Show more • Assure continuity of the Enterprise product line• Install selected software and hardware products and updates • Recommend changes in software and hardware to improve transcoding• Independently use available resources to resolve issues and escalate to engineering when resources have been exhausted.• Stay up to date with current bugs and fixes for product lines• Provide technical assistance and advice to users as needed• Create and maintain the (purchased hardware) RMA process and procedures for European and US support. Show less

Nevada City

• Follow department case guidelines using Sales Force and NAV software.• Troubleshoot basic customer complaints for Enterprise products to the point of resolution.• Perform new Enterprise product installations and upgrades.• Independently use available resources to resolve case issues and escalate to engineering when resources have been exhausted.• Create and maintain the (purchased hardware) RMA process and procedures for European and US support.• Provide back-up phone… Show more • Follow department case guidelines using Sales Force and NAV software.• Troubleshoot basic customer complaints for Enterprise products to the point of resolution.• Perform new Enterprise product installations and upgrades.• Independently use available resources to resolve case issues and escalate to engineering when resources have been exhausted.• Create and maintain the (purchased hardware) RMA process and procedures for European and US support.• Provide back-up phone support for the department support specialist.• Maintain calm, patient and professional attitude with all customers. Show less

• Created and maintained RMA procedures for Pipeline and LightSpeed servers.• Created and did customer follow up for Jira Engineering meetings.• Monitor and maintain Sage teams, and Enterprise Queue.• Maintained phone greetings and back up phone coverage.• Maintained and imaged lab machines; testing for technicians.• Issued Enterprise product QA licenses.• Set up weekly training for tech support.

• Managed customer accounts with up to 10 million in assets for the OSJ branch and 14 million in assets for the satellite branches.• Streamlined OSJ branch from a full time management position to a part-time position.• Maintained all satellite branches as well as OSJ branches with compliance training resulting in outstanding compliance reviews from regional management.• Oversaw customer management of satellite branches and facilitated all OSJ customer management to increase and… Show more • Managed customer accounts with up to 10 million in assets for the OSJ branch and 14 million in assets for the satellite branches.• Streamlined OSJ branch from a full time management position to a part-time position.• Maintained all satellite branches as well as OSJ branches with compliance training resulting in outstanding compliance reviews from regional management.• Oversaw customer management of satellite branches and facilitated all OSJ customer management to increase and retain clientele.• Implemented and executed new policies to procedures for better efficiency. Show less