Corin Sakai Email & Phone Number

Nevada City, CA, US

Nevada City, CA

• Patch software and install new versions to eliminate security problems and protect data.
• Help to streamline repair processes and update procedures for support action consistency.
• Align office departments and increased inter-department communication and Hardware issues.
• Explain technical information in clear terms to non-technical individuals to promote better understanding.
• Upload new software, roll out updates and apply patches to Vantage servers upon release to thwart… Show more
• Upload new software, roll out updates and apply patches to Vantage servers upon release to thwart bugs and production slowdowns.

• Assure continuity of the Enterprise product line
• Install selected software and hardware products and updates
• Recommend changes in software and hardware to improve transcoding
• Independently use available resources to resolve issues and escalate to engineering when resources have been exhausted.
• Stay up to date with current bugs and fixes for product lines
• Provide technical assistance and advice to users as needed

Nevada City

• Follow department case guidelines using Sales Force and NAV software.
• Troubleshoot basic customer complaints for Enterprise products to the point of resolution.
• Perform new Enterprise product installations and upgrades.
• Independently use available resources to resolve case issues and escalate to engineering when resources have been exhausted.
• Create and maintain the (purchased hardware) RMA process and procedures for European and US support.
• Provide back-up phone… Show more

• Created and maintained RMA procedures for Pipeline and LightSpeed servers.
• Created and did customer follow up for Jira Engineering meetings.
• Monitor and maintain Sage teams, and Enterprise Queue.
• Maintained phone greetings and back up phone coverage.
• Maintained and imaged lab machines; testing for technicians.
• Issued Enterprise product QA licenses.

• Managed customer accounts with up to 10 million in assets for the OSJ branch and 14 million in assets for the satellite branches.
• Streamlined OSJ branch from a full time management position to a part-time position.
• Maintained all satellite branches as well as OSJ branches with compliance training resulting in outstanding compliance reviews from regional management.
• Oversaw customer management of satellite branches and facilitated all OSJ customer management to increase and… Show more
• Oversaw customer management of satellite branches and facilitated all OSJ customer management to increase and retain clientele.
• Implemented and executed new policies to procedures for better efficiency. Show less