End to end project management of new customers from contract to successful deployment, training, and acceptance of the BroadWorks system for multiple parallel projects – including project co-ordination, project plans, project governance, status reports, customer meetings, formal meeting reports, scheduling, progress monitoring and tracking, resource assignment, etc.Ensure projects are delivered on-time, within budget and meet the customer expectations. Ongoing project management of escalated issues, feature requests, upgrades and Professional Services engagements. Identify and mitigate project risks. Face time with customers for workshops, kick-off meetings, project reviews and key on-site delivery activities. Customer satisfaction reporting of certain customers. Responsible for over 20 accounts. Responsible for Content development for the GTM team.

Managed strategy for marketing, sales and business development. Directed daily sales and business operations. Responsible for all talent-acquisition efforts, including recruiting, training and supervising 8 managers and 15 associates.Analyzed financial reports and provided expertise on all financial matters, focused on monitoring service and product margin analysis to ensure profitability. Implemented opportunities to reduce corporate expenditures and operation costs, effectively boosting bottom-line revenue. Developed and implemented business(short & long term) plans to identify, sell, and support incremental value added services and/or products to existing clients.Established sales goals and implemented effective sales programs for dermatology teams. Oversaw all portions on new product line including its introduction, management, advertising etc. (to include e-commerce). Implemented POS systems that reduced total inventory and increased gross profit margin. Facilitated all human resources and payroll administration efforts

• Managed strategy for marketing, sales and business development• Established sales goals and implemented effective sales programs • Supervised and trained retail, spa, medical, and research staff • Responsible for human resources and administration of payroll • Maintained partnership facilities and equipment• Drove 35% increase in Cosmetic Dermatology Division

• Managed center’s day-to-day operations • Drove 15% increase in center sales and profitability• Developed marketing strategy and maintained brand consistency • Conducted qualitative market research through focus groups and surveys• Supervised and trained team members• Responsible for human resources and administration of payroll • Produced promotional marketing pieces • Served as liaison with corporate partners and vendors on joint initiatives

• Designed, implemented and managed all fundraising activities including annual giving, endowment, capital campaign, special projects, and other school-related solicitations • Increased donor participation by 30%, revenue by 40%• Managed all strategies and activities for donor cultivation, solicitation, and relations • Developed fundraising training for trustees and other leadership volunteers • Responsible for all development reports to the board and other agencies

• Created and executed marketing plans and programs to support organization’s sales and revenue objectives• Researched and analyzed financial, technological, and demographic factors to support marketing opportunities • Developed and managed retail marketing operating budget• Planned and oversaw advertising and promotion activities including print, online, electronic media, and direct mail • Established and maintained a consistent corporate image throughout all product lines and promotional materials

• Delivered long term, highly visible partnerships with outside companies and organizations• Increased program revenue by 75% through new partnerships, marketing and negotiations • Grew donor base by 125% through marketing, strategic management and fundraising efforts • Orchestrated and implemented a capital campaign for the organization• Developed and negotiated requests for proposals as part of new business development• Responsible for recruiting, training and supervising 65 staff members• Reduced staff turn over from 68% to 14% through development of improvement strategies

• Responsible for full P&L which included annual sales of approximately $67 million• Increased customer accounts by 62% through marketing, prospecting and networking• Directed the recruitment, supervision and performance evaluation of approximately 750 team members• Exceeded sales goal by 140%• Reduced store management turnover by 75% through improvement strategies • Participated as a regional sales trainer for sales managers, assistant store managers, and other store managers

• Responsible for full P&L which included annual sales of approximately $20 million• Developed marketing strategies and provided recommendation for all designer and couture buys• Directed the recruitment, supervision and performance evaluation of approximately 30 team members• Increased total sales by 135% by introducing eight major product lines to the store• Realized a 115% increase in sales volume in 1 year through product repositioning and advertising• Exceeded sales goal by 110% for 3 consecutive years

• Created and managed marketing budgets to support overall business objectives• Provided strategic recommendation to partners with respect to marketing spend levels • Recruited, trained and managed 10 team members• Developed and implemented key sales and marketing • Established relationships with decision makers ranging from emerging companies to fortune 500 companies

• Responsible for full P&L which included annual sales of approximately $58 million• Directed the recruitment, supervision and performance evaluation of approximately 500 employees• Created and presented monthly, quarterly, and annual reports • Developed and launched retail marketing initiatives to the sales team