Corletta Higginbotham Email & Phone Number

Nashville, TN, US

• Organized project activities into manageable tasks and developed effective approaches to adhere to plans.
• Authored and facilitated key documents (charters, scope statements, project plans) aligning with businessobjectives.
• Identified and resolved risks and issues proactively to minimize impact.
• Monitored and reported on project progress, ensuring timely status updates and transparency.
• Ensured project outcomes met or exceeded requirements, delivering value to stakeholders.

• Facilitated the escalation of patient concerns to the Patient Access Manager/Supervisor and hospital CEO as part of a structured issue resolution process, ensuring timely and effective resolution of high-priority.
• Coordinated follow-up activities to obtain necessary patient signatures post-hospitalization, streamlining administrative processes and improving documentation compliance.
• Oversaw the generation of daily insurance verification and precertification reports, working closely with care management to ensure accurate and timely insurance processing.
• Managed financial analysis and provided detailed cost estimates to patients, overseeing the collection of estimated patient liabilities and ensuring financial accuracy and transparency.

Nashville, Tennessee, United States

• Check-in process
• Verifying patient demographic information
• Obtaining insurance cards
• Taking payments, co-pays, and deductibles
• Record patient information
• Digitize patient information

Verifying and recording the identification of agreement participantsCompleting notarial certificate on all documentsBearing witness to documents/items in a safe deposit boxMaintaining a notary journalAdministering oathsTaking affidavits and statutory declarationsHandling loan documents, contracts, marriage certificates, and other legal documents

Nashville Metropolitan Area

• Led the sales and onboarding process for services, including educating clients on products and managing allrelated communication to ensure a seamless experience.
• Oversaw the resolution of service issues by coordinating troubleshooting efforts and scheduling field servicecalls, optimizing response times and customer satisfaction.
• Developed and managed service contracts by analyzing client requirements, and conducted follow-up activities to ensure timely execution and client engagement.

• Develop strong hypotheses, independently solve problems, and uncover customer needs
• Create an exceptional, personalized service experience for Lyft users
• Provide friendly and timely support to Lyft drivers and passengers impacted by bugs and flawed user experiences
• Attentiveness to the customers wants and needs as well as their expectations
• Adaptability to fast-paced environments
• Customer-oriented with a high focus on delivery quality services while building rapport

Greater Nashville Area, TN

• Attentiveness to the customers wants and needs as well as their expectations
• Adaptability to fast paced environments
• Customer oriented with high focus on delivery quality services while building rapport
• Educating each customer about the value of AT&T; as a company and quality of services
• Utilized human relations, communication, and negotiation skills to market and sell home services
• Responsible for identifying client needs while researching ways to improve quality of services

Greater Nashville Area, TN

• Attentiveness to the customers wants and needs as well as their expectations
• Adaptability to fast paced environments
• Customer oriented with high focus on delivery quality services
• Dispute resolution meanwhile multi-tasking
• Communication skills (with customers) in a professional yet effective manor
• Working well with others to complete a job/project (or a table)

Greater Nashville Area, TN

• Handle guest check-ins/checkouts professionally in a welcoming manner
• Make changes and confirm reservations by means of the FOSSE System
• Keep records of room availability and guests’ personal accounts
• Filing paperwork properly and tracking guest packages
• Maintain the hotel’s high standard of service and hospitality
• Provide the maximum quality of service to the guests

Greater Nashville Area, TN

• Excellent communication and negotiation skills
• Adaptability and tolerant to stressful situations
• Share knowledge of surrounding community with residents
• Providing exceptional residential services that is personal and effectively orchestrated
• Proven ability to work with a diverse group of people
• Going above and beyond by building rapport for current and prospective tenants

• Assisted residents with daily living activities not limited to serving meals, feeding patients as necessary, ambulating, turning and positioning patients, bathing, reporting vitals and providing nourishment between.
• Provided support to medical staff in administering care to patients and reported any issues to supervising nurse
• Observed patients, implemented patient care principles and patients' legal rights, tracked and reported patient information and followed safety protocols
• Followed infection control (bandaging, dressing, catheter and colostomy care, proper personal protective equipment use, etc.)
• Data/specimen collection and reporting (urine and fecal samples included)
• CPR/AED/BLS/First Aid/Heimlich Certified

South Beloit, Illinois

• Assisted patients by serving food and drinks in accordance with their dietary needs, bathed and maintained proper hygiene, ensured medication intake and monitored patient vital signs, including temperature, pulse.
• Helped the residents enjoy life to the fullest by trying to keep a smile on their faces while monitoring/reporting physical, emotional, and behavioral changes
• Observed and implemented patient care principles, ethics, legal rights, and followed safety protocols
• Monitored patient care principles and activities of daily living
• Effective liaison between patient/nurse communication
• Followed infection control (bandaging, dressing, catheter and colostomy care, proper personal protective equipment use, etc.)

Bachelor'S Degree, Health/Health Care Administration/Management, 3.9

Associate Of Science - As, Health Services/Allied Health/Health Sciences, General, 3.3