Director Of Experience Strategy, Customer Transformation
Current• Global industry lead for strategic Financial Services accounts at Sitecore• Awarded Sitecore’s 2024 Global Solution Engineer of the Year • Achieved 2024 Sitecore Presidents Club based on stellar presales performance• Created and released CX Account Insights, an AI-driven report generator used to build strategic assessments for accounts. This generative account insights tool has been utilized globally by Sitecore field more than 400 times (and counting)• Led Customer Transformation engagements for top Sitecore 100 accounts, accelerating growth through strategic workshops and high-impact onsite events. These efforts empowered clients to achieve their vision, resulting in pipeline acceleration, expanded renewals, and reinforcing Sitecore’s position as a trusted advisor• Owned a cross-functional program to modernize Sitecore’s Digital Experience Maturity Model (DXMM) and the corresponding assessment, leading to a 200% YoY increase in adoption • Delivered value assessment engagements by conducting detailed business cases with ROI analysis for some of the largest closed deals in region• Mainstage speaker at conferences and industry events (Sitecore Symposium, mainstage at DMFS, Microsoft offices)