SALESSet individual sales goals to ensure the goals reflect the store business goals Continuously motivate sale staff to meet assign sales and productivity goals – area of responsibility Support the development of associates sales techniques, ensuring utilization of elevated levels of sales and service to maximise salesDemonstrate an in-depth knowledge of the product, and ensure all sales staff are fluent in all aspects of product knowledge CUSTOMER SERVICEEnsure all… Show more SALESSet individual sales goals to ensure the goals reflect the store business goals Continuously motivate sale staff to meet assign sales and productivity goals – area of responsibility Support the development of associates sales techniques, ensuring utilization of elevated levels of sales and service to maximise salesDemonstrate an in-depth knowledge of the product, and ensure all sales staff are fluent in all aspects of product knowledge CUSTOMER SERVICEEnsure all associates provide the highest level of customer service Ensure staff maintain constant client communication with the utilization of client books Manage client database and utilize information to increase sales & client contact Resolve all client complaints quickly and effectively, ensure good communication throughout the process Conduct training sessions around dealing with difficult situations, teamwork, product specific etc. Manage special events, previews, customer days, sales etc. Empower associates to make decisions in the clients best interest whilst supporting the Company’s philosophy Ensure facility maintenance and presentation Ensure cash control procedures are properly followed Control store expenses, maintain budgets and continually strive to reduce costs VISUAL MERCHANDISINGImplement, contribute and maintain merchandising strategies Ensure the sales floor is neat clean and organised to reflect the correct visual image at all times Identify and communicate product concerns in a timely manner Communicate inventory needs to support the business goalHUMAN RECOURCESCreate personal objectives Monitor development programmes for all staff Support implement and provide follow up for all training programmes Continually evaluate the performance of each associate and provide constant feedback to ensure results Ensure image and grooming standards are always adhered to at all times Show less

BUYINGDeveloping and implementing procurement strategy Sourcing and buying all merchandise for the stores Research and selection of suppliers (predominantly manufacturers based across Asia) and negotiating best pricesConducting various buying trips (e.g. to Sri Lanka and Bali)Coordinating the imports process, sourcing, selecting and negotiating with logistics companiesTracking and chasing orders, and managing the logistics process through to in-store delivery Stock… Show more BUYINGDeveloping and implementing procurement strategy Sourcing and buying all merchandise for the stores Research and selection of suppliers (predominantly manufacturers based across Asia) and negotiating best pricesConducting various buying trips (e.g. to Sri Lanka and Bali)Coordinating the imports process, sourcing, selecting and negotiating with logistics companiesTracking and chasing orders, and managing the logistics process through to in-store delivery Stock management and the facilitation of control measures, minimising wastage and ensuring continuous supply of high-selling itemsRANGE PLANNING AND DEVELOPMENTConducting research in order to keep in touch with trends, consumer demand and to ensure customer satisfactionAnalysing sales and research data and identifying opportunities for the development of new ranges or the improvement of existing onesDeveloping and implementing range plansTEAM MANAGEMENTSupervision of store staff including Sales Assistants and Supervisors (17 staff members in total)Performing HR duties including development of job descriptions, staff recruitment and selection, training and development and appraisalSALES AND MARKETINGCoordinating special events and promotions in order to increase store revenuePlanning and management of store merchandising including in-store and window displays, point-of-sale promotions, pricing, discounts, free-gifts etc.FINANCIAL MANAGEMENTResponsible for the financial management of the stores, working closely with the Accounts Departments of each resortSetting sales targets and financial objectivesSetting and managing store budgets and budget allocation and implementing effective controls in order to manage expensesGENERAL ADMINISTRATION AND REPORTINGReporting to the CEO and General Managers of the Resorts, producing weekly financial and operational reportsAttending monthly General Managers’ meetings and delivering comprehensive presentations covering store operations Show less

Management of all in-store sales activity and customer service, including the coordination and supervision of a team of Sales AssistantsCoordinating store marketing and merchandisingDealing with customer queries and complaintsOpening and closing the store, and cashing up at the end of the day