Cormac Clare Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Frontline support for Googler’s hardware and software issues. Providing support for internalGoogle tools and technologies.
• Providing excellent frontline support for Googlers via chats, phones, tickets and in person attechstop
• Supported hardware used by all Googlers. Including laptops and desktops of varyingoperating systems(MacOS,Linux,Windows & Chrome OS) as well as phones and tablets.
• Actioned approximately 2500 cases with an overall positive customer satisfaction rating.
• Worked as part of a large global team to ensure quick and efficient troubleshooting forGooglers. Including coordinating across timezones for handoff of open known issue cases.
• Visited several international Google offices to work as part of the support teams there toimprove cross site relationships and comradery.

Dublin

• Software support agent for Advanced Learning's CMIS and timetabling software used in secondary schools across Ireland.
• Answering a high volume of calls throughout the day, remotely supporting users and writing up documentation about the calls to help with future cases.
• Educating users on the various functions the software provides and how best to utilise them.
• Providing advice and helping users with making their school timetable.
• Working as part of a small support team to solve problems quickly and efficiently.
• Assisting users in transitioning to a new cloud based software.

Dublin

Participated as part of a software development team working on a number of internal and client oriented projects during this time.Worked with an Agile Development methodology (SCRUM) in which tasks were assigned and completed individually to deliver features to the product.Participated in a stand up meeting twice a week during which the product was.

Dunleer, Co.Louth

Acted as part of a small office team whereby I assisted in the balancing of accounts and other general administration duties on a daily basis.Prepared, organised and submitted receipts for the business accounts. Quick and accurate data entry.Query handling and resolving issues. Scanning and photocopying records and documents.