❏ Working as part of an award winning multilingual team in Dublin, advising customers on website design, search engine optimization and eCommerce solutions.❏ Able to solve 180 - 200 customer contacts a week while maintaining over 90% CSAT ratings and consistently maintaining quality standards set out by the company.❏ Created, planned and ideated a team exchange project within our Dublin office designed to improve site culture & engagement as well as to promote networking & knowledge… Show more ❏ Working as part of an award winning multilingual team in Dublin, advising customers on website design, search engine optimization and eCommerce solutions.❏ Able to solve 180 - 200 customer contacts a week while maintaining over 90% CSAT ratings and consistently maintaining quality standards set out by the company.❏ Created, planned and ideated a team exchange project within our Dublin office designed to improve site culture & engagement as well as to promote networking & knowledge share between employees on separate teams.❏ Successfully globalized the team exchange project which ultimately lead me to travel to the US to align with the sites there and to release the project in those locations.❏ I provide technical, design, strategic and business advice to Squarespace customers and work with them to create beautiful websites to elevate and showcase their brands, ideas and businesses.❏ Through smart and effective customer relationship management, I have helped optimize my customers’ website performance and increased revenue and retention by encouraging customers to upgrade to higher plans and purchase additional Squarespace subscriptions Show less

❏ In my role as Team Lead, I managed an inbound customer contact team who provided high level customer support via email, live chat and phone within a busy contact center environment.❏ My team consisted of 14 agents and I was responsible for training and coaching, daily rostering, quality reviews, data analysis, forecasting, scheduling 1-2-1s, professional development and the day to day management of my team❏ During my time there, I contributed to a 200% growth in the company by… Show more ❏ In my role as Team Lead, I managed an inbound customer contact team who provided high level customer support via email, live chat and phone within a busy contact center environment.❏ My team consisted of 14 agents and I was responsible for training and coaching, daily rostering, quality reviews, data analysis, forecasting, scheduling 1-2-1s, professional development and the day to day management of my team❏ During my time there, I contributed to a 200% growth in the company by maintaining and developing strong relationships with our stakeholders, insurance partners and providing outstanding account management and customer care.❏ I provided after sales customer support by facilitating mid-term policy adjustments, handled claims, resolved customer escalations and ensured customer retention, reaching out to over 80 customers on a daily basis.❏ I managed 14 existing relationships with our global insurance partners. Show less

❏ I excelled instantly in the role, exceeding ambitious conversion targets (quotes to sales) of 60% and monthly sales targets of €50,000.❏ I was promoted to a cross sales account executive after only two months based on my core role performance. This role involved high levels of consultative sales, up-selling the company’s other Insurance products❏ I exceeded higher monthly sales targets of €60,000 per month and achieved a 75% conversion rate.

❏ Sourced my own new business leads while up-selling to my existing client portfolio and exceeded monthly sales targets of £16,000, with approximately 40% coming from new business acquisitions and 60% from consultative up-selling to my existing clients.