Cormac Craig Email & Phone Number

Design, plan, and lead the implementation of specific projects and initiatives in support of the CRM strategy, identifying and capturing the expected benefits.Define the roles and responsibilities of programme team.Define and track high level & low level programme project plan.Co-ordinate the various aspects of project governance, including facilitation of.

Own delivery of CRM Workforce Optimisation upgrade project; managing vendor, delivery partner, managed service, and in-house development tasks, in line with CRM delivery strategy.Work closely with Technology Architects, Business Stakeholders, and the CRM Capability team, to provide efficiencies in managing technical change and to shape and negotiate.

Responsible for delivery of CRM and Marketing Capability in line with company-wide strategy and project delivery timelines.

Responsible for the day to day management of the core Base Management systems including CRM systems and data infrastructureOwn key processes around Base Management CapabilityAct as a first line of support for the in-life Base Management capabilities. Own the resolution of issues if they are being addressed by other support channelsOwn the Base Management.

Dublin

CRM Strategy Development

Dublin, Ireland

Responsible for ensuring all customer contacts are within consent and business contact rules.Responsible for querying customer complaints regarding unsolicited contact and ensuring rules are updated to prevent this recurring.