Cormac Dullaghan Email & Phone Number

Dublin City, County Dublin, Ireland

County Dublin, Ireland

 Part Time Evenings/Weekends Lecturer, to both on campus and online students. Modules Lectured in Include:  Digital Multimedia (including audio tracks, images and videos, creation and editing)  Web Design (including usability, prototyping and development) IOT Application Development (including sensors, communication and visualization) Written exam papers, supervised final year projects and 2nd marker.

Remote

Data Analysis leader who is defining and building the role of data analysis in the ufurnish.com business as it scales, with the exciting opportunity to change the way we all shop for furniture and furnishings, by bringing together over one hundred plus (and counting!) furniture and furnishing retailers, onto one website, designed specifically to help our customers Search, Discover, Compare and Shop, all in one place and turn their dream home into a reality.Tasks include the usage of:Microsoft SQL Server Management Studio (SSMS)Microsoft Azure Cosmos DBMicrosoft Azure Messaging Services (Service Bus)Microsoft ExcelJSON configurationsXML / CSV datafeedsPythonSQLAffiliate networking sites

County Dublin, Ireland

 Connect Sales (Greentea) Support for teams globally (CRM & Ads sales intelligence platform) Completed analysis on issue data (including querying data in Plx Scripts) Updated existing Chrome extension to include changed business requirements Built Chrome extension to automate part of workflow in Buganizer & Cases which reduced response times and ensured accurate consistent results, which later was rolled out to the rest of the team in USA On own initiative sought several automation and efficiency improvements in processes across the team (ML in Seller Help / Service Desk Responses) Completed Training:o Master Greentea: For Sellerso Master Greentea: For Managerso Intuitive Machine Learning Day (Instructor-Led Course)o What is Machine Learning?o Machine Learning Problem Facingo Machine Learning Idea to Implementationo Machine Learning Privacyo Master the Performance Advertising Landscapeo Boost Performance with Optimization Scoreo Increase conversions with Performance Plannero 1:1 Personalised Barista Training

Tara Street, Dublin 2, Ireland

Generated reports using SQL queries in DbVisualizer Pro 10.0.Visualised and Pivoted data in Microsoft Excel.Created 3D map visualisations of news article global coverage over timeline.Sought to transition from SQL to analytical tools.Built dashboards in Qlik Sense after connecting to Vertica and Oracle databases.Subscriber Analysis using a variety of tools.Automated wherever possible to increase efficiency. Automated SoundCloud podcast stat extraction (hundreds of tracks across multiple accounts).Automated through use of AutoHotkey Scripting Language web scraping, excel manipulation and Google Sheet updating.Created Google Sheet Dashboards with dynamic inputs.Automated extraction and joining of CSO (Central Statistics Office) data.Used Pentaho Data Integration (Kettle - Spoon 5.1.0) to perform ETL (Extract, Transform and Load)Modified Legacy SAP Crystal Reports (.rpt) filesSetup & Modified Logicity Solution (.rrd) files for SchedulingAutomated Various Corporate Invoice Reports (SQL, Pentaho, Excel)Ad hoc requests.

County Dublin, Ireland

• Automated all reports handed over to me saving over 30 hours a week• Fully automated end to end marketing campaigns, removing human error and allowing campaigns to run 365 days a year• Work with all parts of the business including Finance, Fraud, Marketing, SLT, Operations, Billing, IT and so on to meet reporting requirements• Teaching staff to encourage Self-Serve reducing report requests considerably• Multi-Vendor management (Avnet/Tech Data, MVNEco, Gemalto, etc) for ensuring accuracy of data and resolving issues• Segmentation work on base to utilise multiple data sources, clean, categorise, validate and gain insight from a large dataset on our customers• Churn propensity work to help understand why customers leave and reduce churn• Ad-hoc reporting such as the impacts of the EU Roaming Regulations• Inputting into future roadmap and strategy for BI within iD• Regulatory reporting such as ComReg Quarterly – automated for Q3’17• Drove business changes to further improve BI such as single store logins, name cleansing from source, automation and dashboards• Multiple dashboards creation allowing key stakeholders quick access to KPI’s• Billing Comms semi-automated from 3 days to under 3 hours. CR required for full end to end automation.• Provide support to other sections of the business as required based on my varied background in Telecoms – such as completing SIM batch ordering process• Manage all BI related internal comms to entire business including SLT level• Testing alternative BI solutions such as the BI Mobile App, RapidMiner, and Weka• Maintain GDMA, MicroStrategy and perform quality assurance verification on POS (iCare), Gemalto DMC and Care (iCare/MyiD) systems to ensure correct data is provided to the business

Omni Park Sc, Santry, Dublin 9, Ireland

• Roaming SMS Configuration (SPARX Starhome Mach)• Atlassian administrator (JIRA, Confluence and Crowd)• Business Systems testing (ecoBill/iCare POS, self-care)• Intranet Portal Light Changes (HTML, Python, Server side, etc)• Process Voucher Orders (ePay, PayZone, PayPoint, etc)• Bill Pay Assurance Checks• Microstrategy Report Building• Network Issue Fixing and Testing (Roaming, 2G/3G/4G, MMS, Huawei changes, etc)• SIM change flashing and testing (WX scripts)• SIM ICCID IMSI mapping• SIM creation and testing from BAP to Production• Onsite Event Testing (RDS Ideal Home Show 2016)• Terminals Testing (Prototypes, Retail versions, MR’s, Security Patches, Open Market Variants)• Vendor interaction (Apple, BICS, MVNEco, Gemalto, euNetworks, Huawei, Samsung, Three etc)• Asset Management (SnipeIT)• MyiD Self Care Administrator• OTRS Administrator• OTRS Ticket Support (Technical issues, Blacklisting, Port issues, Escalation to vendors, etc)• Network Access Code (NAC) Management for Terminals• Write up Change Request Test Cases based on SRD & BRD• Execute and Track Test Cases• Co-ordinate Network Roaming Tests• Ad-hoc IT office support

O' Connell Bridge House, D'Olier Street, Dublin 2

Subcontracted to iD Ireland.Underwent training on Ericsson LITP, Git and Python.

Omni Park Sc, Santry, Dublin 9, Ireland

Developed an Android App to improve Network & Billing testing efficiency by automating SMS, Calls and Data traffic generation.Terminals testing coordinator, building relationships with device manufacturers, ensuring tests against MVNO network and firmware functionality are correct, with customisations in place.Technical advisor for support channels, including porting issue escalation point and handset issues.Defined various test cases to meet BRD functional requirements.Evaluated Bug Defect Management software and configured Redmine for MVNO project. Migrated to Jira for Bug Management with TestLink for Test Case Management after evaluating Jira's test management capabilities.Administrator for Jira tasked with creating custom workflows, status, post functions, fields, screens, dashboards, filters and issue types, with ongoing support for change requests.Configured TestLink (1.9.2 & 1.9.13) for MVNO test management, with integration into Jira for issue creation from test case execution within TestLink.Created Dashboards with Key Graphs and Issue lists in Jira. Ran reports in both Jira and TestLink with the help of Pivot Tables & Graphs in Excel 2010 with Macros.Ran Service Management Tests for MVNO network and tracked them in Excel.Test execution for various test cases such as billing, IVR, user permissions and care system functionality.Provisioned new iD customers through MVNEco EcoBill.Unpackaged, flashed and repackaged thousands of Gemalto iD launch SIMs.General support for IT queries for colleagues

Dublin Ireland

Project Manager for AirWatch Mobile Device Management 7.2 working closely with teams across the globe to plan timelines, resolve issues, resource allocation, testing, comms planning and FUTKey member in the development of the Vodafone Ireland Mobile App ProcessDeveloped Mobile Apps SharePoint site, the new landing page for all things Mobile Apps internally Administrated Asavie VPN (Vodafone Office Access) and wrote tutorial documentationProvided Technical Knowledge to any queries asked of me across business functionsTechnical Lead on Vodafone Start & Message+ productsUAT testing of mobile apps on Android, iOS & Windows Phone devicesHandled highly confidential information with professionalism

Dublin Ireland

Project Manager for AirWatch Mobile Device Management 6.4 (Vodafone Secure Device Manager)Key member in the development of the Vodafone Ireland App Strategy after highlighting it's needDesigned & Developed several SharePoint sites across business functions including graphic designHosted SharePoint Lunch & LearnsCreated SharePoint tutorial video's and documentationDesigned & Developed several app prototypes with a focus on UXProvided Technical Knowledge to any queries asked of me across business functions

Mountainview, Leopardstown, Dublin

VODAFONE Head Office, Leopardstown, DublinGraduate Programme 3 weeks in Navan retail store5 months in IT Departmento Created Dashboards for WebCC, PPS and Retail using HP BSMo Automated aspects of Service Trending Reports(1 day saved per month)o Created Customer Behaviour Models (Online, Retail & Care, IVR, Top Ups)o Designed & Programmed Retail App prototypeo Created proof of concept for Support Feedback Appo Assisted in the design and development of several Microsoft Sharepoint sites6 months in Consumer Department – Terminals Teamo Lead the roll out of Eco Rating in Ireland ahead of scheduleo Presented a SharePoint Lunch & Learn and developed tutorialso Ran forcasting and device sales reportso On the 4G trial

Eccles Street, Dublin 7, Ireland

 Special patient care, washing, monitoring, transporting and assisting with all needs Organising confidential patient charts and lab reports Floor duties Stock duties Sterilising duties Handling confidential situations with professionalism Working as a team with other carers and nurses to maximise patient care

Navan, Meath, Ireland

 3 months work in the busy Navan store over Christmas period Dealt with customer technical issues regularly Sold Windows, Android, Apple and Symbian products

Ballsbridge, Dublin 4, Ireland

 7 months work placement as part of college course Developing the companies Intranet Constructed Joomla site connected to Windows Active Directory, to allow a pre-existing database of users access to sections of the site

Navan, Meath, Ireland

Customer Sales Assistant  Working in retail required both product knowledge and an ability to assess and meet customer needs. This role also helped to develop negotiation, organising, task coordinating and team work skills. Responsible for counting large sums of money and banking correctly. Stock\Price checks and adjustment recommendations. Some duty manager responsibilities such as delegating tasks. Ensuring a consistent level of customer service at all times.  Utilising specialist product knowledge to maximise sales Achieving monthly store targets for sales and customer feedbackAchievements:  5 year Part time employee with sales point till, stock room, customer service, cash office and duty manager experience delegating tasks and ensuring goals are met  Awarded Argos employee of the month April 2007 & October 2008 in Navan store Awarded the Customer Service Star August 2008 for willingness to go that extra mile for customers in Argos Navan Achieved 5 Argos Smiles awards which are small awards handed out on the spot for demonstrating particularly good customer service in the Navan store.

•Supporting Summer Exchange Spanish Students.•Supervised projects within the classroom environment•Responded to multiple IT support calls•Developed new connections while working on individual projects

Master Of Science - Ms, Big Data Analytics And Artificial Intelligence, First Class Honours

Modules Completed: Machine Learning, Artificial Intelligence I, Mathematics for Analytics, Big Data Analytics, Big Data Architecture.

Master’S Degree, Msc In Mobile Technologies Specialisation Internet Of Things, Second Class Honours (Masters)

Modules: • Technologies for Internet of Things • Mobile Architecture and Security • Mobile Platforms and Applications Design • Research.

Bsc (Hons) In Software Systems, Computer Science, H2:1

Modules: Software Development, Distributed Applications, Software Engineering, Business Entrepreneurship, Artificial Intelligence.

Higher Certificate In Computing Applications And Support, Computer And Information Sciences And Support Services, Distinctions (Highest Achiever)

2nd year result: Distinctions (Highest Achiever) 1st year result: Distinctions College Achievements:  NCI Award of Academic Excellence.

2Nd Level Education, Leaving Certificate