Cormac Gallagher Email & Phone Number

Chicago, IL, US

Collaborate with clients to facilitate comprehensive training for their super users on the AMS Club Automation platform, conducting assessments to advise on strategic adjustments to business practices to enhance operational efficiency.Sets and manages client expectations to ensure satisfaction.Responsibilities encompass remote training, implementing change.

Collaborate with clients to facilitate comprehensive training for their super users on the Club Automation platform, conducting assessments to identify optimal utilization and advising on strategic adjustments to enhance operational efficiency.Responsibilities encompass remote training, implementing change management strategies, and orchestrating training.

Proficient in conducting both on-site and remote training and implementation processes from contract initiation to go-live date. Extensive expertise in implementing and customizing cloud-based SaaS software, encompassing project management, consultation, training, customer communication, as well as post go-live training and support.

Answered product questions and explains technical concepts to clients via email, phone, and live chat.Prioritized software instruction over quick fixes in order to provide clients the means to troubleshoot Club Automation issues themselvesConsistently exceeded cases closed and on-queue metrics standardsMentored training classes of new hires, instructed new.

Evanston, Illinois

Created, edited and published content on social channels.Monitored engagement analytics to ensure best practices in use.Discovered and managed influencer presences, matching with brand identities.Created and marketing ads for a 9-1 return rate.Utilize social media automation platforms to plan, schedule, and analyze allposts by medium.Pitched campaign.

Virginia Beach, Virginia

• Created video content for different target demographics, increasing video views by over 100%
• Produced, shot, and edited Facebook video ads for clients, increasing their sales by 30%
• Chosen by management to be Head of the digital department
• Restructured social media posting schedule and habits to increase engagement and view counts

Chicago

• Created innovative design concepts for clients and company
• Researched user trends and standards to supplement designs
• Worked with developers to optimize web design with page speed
• Conceptualized and created motion graphics and animations for client videos in short time periods
• Designed website experiences to emphasize interaction
• Created interactive web page mock-ups to test before implementation

Steubenville, Ohio

Operated camera during recording of the panel talk show.Operated audio board during recording of the panel talk show.

Steuebenville, OH

• Assisted producer to create overall aesthetic of program.
• Supervised camera operators for all filming.
• Directed sports hype videos and live sports broadcast.
• Operated streaming equipment for live studio game streaming, instructed camera operators and controlled the switcher.
• Directed multi-cam sports show

Aurora, Illinois

Independently created logos and banners for websites and pamphlets.Received feedback from supervisor and worked with critiques. Collaborated with other teams and designed infographics.