Cornel-Constantin Pîrvu Email & Phone Number

Bucureşti, România

Main responsibilities: - Issue Resolution: Troubleshoot and resolve technical issues reported by customers. This involves analyzing the problem, reviewing logs, identifying root causes, and providing effective solutions.- Customer Communication: Interact with customers in a professional and courteous manner. Clearly explain technical concepts, provide step-by-step instructions, and keep customers updated on the status of their support cases.- Product Knowledge: Develop a deep understanding of Okta's products and services. Stay up-to-date with new features, updates, and changes to provide accurate support.- Collaboration: Work closely with cross-functional teams, including engineering, product management, and sales, to escalate and resolve complex technical issues. Provide feedback from customers to improve product quality.- Debugging and Analysis: Analyze logs, system configurations, and network traces to diagnose complex technical issues. Apply debugging techniques to identify and resolve problems effectively.- Problem Management: Identify recurring issues and work with engineering teams to implement long-term fixes or improvements to prevent similar problems in the future.- Customer Satisfaction: Ensure a positive customer experience by addressing their concerns promptly, professionally, and with a customer-centric attitude.

Bucureşti, România

Main responsibilities:- Monitors the daily work of staff, ensures that direct reports meet all their objectives and adhere to the quality standards set. If necessary, takes prompt action to mentor, develop and train subordinates professionally. Recommends quarterly, bi-annual and annual performance appraisals.- Organizes and distributes human resources in the workplace, allocates other resources; evaluates and reports on the status of achievement of objectives and team results, takes action to eliminate deviations from established standards that could have a negative impact. Provides support in his/her capacity as team leader whenever needed.- Ensures that all consultants are trained on the following areas: procedures, rules in the customer relations department and specific applications and procedures to be followed during calls on various topics.- Acts as the first instance of reporting in the department hierarchy and resolves difficult service issues reported by subordinates as quickly as possible, according to company policy.- Creates a culture and performance team by setting individual performance targets, by regularly supporting performance-related dialogue and individual support sessions based on call evaluations, by recognising and rewarding the best consultants, by applying corrective measures if necessary in situations of poor performance or professional misconduct directly related to the Rules of Procedure. This requires proactivity on the part of the employee to ensure that the negative impact of such situations is mitigated.- Monitors and acts monthly on individual and departmental results and implements solutions to prevent negative impact on departmental objectives.- Meets and exceeds productivity, quality, retention and sales targets of the coordinated team. Contributes to the improvement of existing processes taking into account customer perspective, benefits to the company and impact in the delivery of department goals and strategy.

Bucureşti, România

- Handled customer calls and responded to inquiries about services, product malfunctions, promotions, and billing- Handled large volume of calls on a day to day basis with a sense of calm and good work ethic.- Maintained up to date knowledge of products and services- Worked to address all customer concerns in a timely and effective manner.- Developed successful tactics to sell products and services to customers- Worked to understand the needs of each customer.- Skilled at mediating conflict and coming up with creative solutions that benefit both the company and customer. - Confident communicator with an interest in listening to what the customer has to say. - Expert at learning about new products and delivering information to customers in a way that is honest, educational, and helpful.- Complying with the Targets set up by the company .Within my time as a Order Support Specialist , I have received as well the opportunity to represent the company as a Team Ambassador for T-Mobile . My role was to make sure that the standard procedures are updated . I was part of the weekly meetings scheduled by the representatives from T-Mobile where we were discussing in regards to the state of mind of the experts, what processes or procedures must be changed/removed/modified.

Bristol, England, United Kingdom

-Within the McDonald's system, the Shift Manager's role is to coordinate and guide the team of workers in the restaurant, analyze and establish the necessary measures to increase the profitability of the restaurant, while ensuring and maintaining consumer satisfaction.-In order to perform all of these duties, the Shift Manager must complete, be familiar with and perform, when appropriate, all of the tasks set out in the McDonald's Restaurant Worker Occupational Standard.-The Shift Manager has a particularly important role in effectively training and coordinating the team to achieve superior results in terms of staffing, sales, quality, service and restaurant cleanliness.-The shift manager is responsible for all the work that takes place in the restaurant.-The manager also sets the restaurant's priorities and decides how they will be achieved.-Priorities translate into taking operational action whenever a situation of maximum importance arises and involves understanding McDonald's restaurant-specific policies and procedures, using sound judgment.-The Shift Manager reports to a supervisor in the Operations department.

Bristol, England, United Kingdom

-Work front counter and drive-thru primarily-Take orders accurately, operate the register and POS system, maintain restaurant cleanliness.-Run orders, take orders, operate a POS system, present customers with purchase food, handle cash, prepare food-Job duties include operating a cash register, running the drive-thru, cleaning the restaurant, and completing other assign tasks.-Maintain open and effective communication customers and managers.-Cashier and take orders, excellent one-to-one communication with customers.-Document food temperatures, organize inventory prior to truck orders, follow Chipotle sanitation guidelines, & provide friendly customer service.-Document food temperatures, organize inventory prior to truck orders, follow Chipotle sanitation guidelines, & provide friendly customer service.