Cornel Moolman Email & Phone Number

Portland, Or, Us

Portland, Oregon Area

Accountable for Service Integration & Management Tower, as well as Governance of Service Providers performance against the contracted and agreed service levels.Dispute Management & Escalation ManagementMaintain relationship with Service ProvidersCustomer Management

Portland, Oregon Area

Manage the company’s extensive suite of enterprise-level applications/systems on a day-to-day basis in order to ensure 24x7x365 availability, maintain security, and rapidly resolve any key incidents that arise. This was split in two distinct disciplines:- Business Allication Support (Incident-, Knowledge-, Problem-, SLA Management and Continuous Improvement)- Application Development (Waterfall and Agile)Manage four teams (EDI Delivery, Integration Solutions, Applications, Business Application Support) located throughout multiple geographical locations including the South Africa, England, India, and Germany. Responsible for deploying system upgrades with a minimum of operational disruption and driving application development activities designed to increase the functionality/usability of systems used by 4,000+ users around the globe

Johannesburg Area, South Africa

Managing all Africa Freight Forwarding and in scope Contract Logistics and Distribution applications on a day to day basis, to resolve problems and ensure availability• Monitors application incident tickets to ensure that tickets are being resolved in a timely manner by third party provider.• Undertakes analysis of incidents to determine incident patterns and to initiate root cause analysis • Key member of the Sev 1 process, owning responsibility for Sev 1’s attributable to applications – Also owns the root cause analysis process required for all Sev 1 incidents • Provision of statistics and reports on applications performance to senior IT Management • Defines and maintains strategic vendor/partner relationships (onshore and offshore) in order to sustain overall quality of service• Manage application support resources with a major offshore operation in India • Defines and maintains Service Level Agreements (SLA) for application support activities

Johannesburg Area, South Africa

Manage Microsoft Development Team. Responsible for delivering all solutions developed in Microsoft technology. Determine architecture and tools to support the ability to create business solutions using Microsoft technologies. Provide coding standards and best practices for Microsoft .Net developers. Coordinate and mange development activities to ensure delivery