Risk Screening via Risk Sentinel this includes all new account registration, purchase and withdrawals via the above applications in accordance with set business rules.Risk screening of all UK contracted Retail MerchantsRisk screening for Qatar and Qantas Resolving incidents logged via RightNow and Perfect Tracker Requesting Documentation from customers/players when Discrepancies are detectedReviewing customer documentation for discrepancies – to make sure that the documentation is Legitimate and not FraudulentResolving and assisting merchant with queries telephonically via emailConducting high Risk Calls when we need to verify sensitive information e.g. Canada, Europe and Rest of the WorldEscalation of all High Risk account details for further investigation to Account ExecutivesI am a result orientated, dependable person experienced in customer service. I excel in fast-paced environments as well as supervising and motivating staff to increase overall productivity and always aim to make a positive contribution to the development of team membersThe experience that I have gained has given me the necessary expertise to provide ample support to team members within customer services industry. I have an excellent, commercial approach to solving problems and optimizing team potentials whilst pro-actively developing customer relationships. I am now looking for the next stage in career whilst continuing to make a significant contribution administratively and in client services.Can provide office organizational and clerical support, including handling confidential information. Skilled in word processing, data capturing and call centre software. I am accustomed to meeting tight deadlines.