Cornelia Thom Email & Phone Number

Seattle, Washington, United States

Everett, WA

• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Cross-trained and provided back up for managers.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Investigated and resolved customer inquiries and complaints quickly

Everett, Washington, United States

• Networked with business leaders and executives to identify clientele within local community.
• Educated customers about Home Mortgage options and processed loan applications, assisted through the process, as well as facilitated the closing of the loans.
• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Operated in self-directed environment with minimal input to solve problems and implement resolutions.

Colorado, United States

• Handled any conditions sent from underwriting departments.
• Consulted with outside vendors to identify and resolve loan closing issues.
• Applied basic Lean and Six Sigma principles to improve interdepartmental process flows.
• Worked in every department involved in Home Mortgage processing and fulfillment.
• Managed various teams throughout the organization