Provided technical support to customers, troubleshooting mobile devices, network issues, and other telecom-related services.Guided customers through the setup and configuration of mobile devices, software updates, and network settings to ensure optimal performance.Assisted customers with resolving connectivity problems, device malfunctions, and software issues in a timely and effective manner.Worked closely with engineering and technical teams to resolve complex technical issues and improve service delivery.Offered expert advice on device compatibility, network performance, and telecom services to enhance the customer experience.Maintained accurate records of customer interactions, technical issues, and resolutions within company systems.Stayed informed about new technologies, product releases, and updates to provide the best technical support

Delivered high-quality customer service through various channels (phone, email, live chat), ensuring customer satisfaction and loyalty.Addressed customer inquiries related to billing, account management, and service plans, providing clear and accurate information.Managed customer complaints, offering timely and effective resolutions to ensure positive experiences and customer retention.Provided detailed information on promotions, products, and services, customizing solutions based on individual customer needs.Utilized CRM systems to log interactions, track requests, and follow up on open cases to ensure resolution.Exceeded performance targets for customer satisfaction, call resolution time, and service quality.

Customer service:-Responding to questions and requests received by phone, e-mail or online chat.-Providing information and advice to customers regarding products, orders and delivery.-Solving problems and handling customer complaints in a professional and prompt manner.-Registering and updating customer data in our customer relationship management system.Order processing and delivery tracking:-Verification and confirmation of orders placed by customers.-Monitoring the status of orders and informing customers about delivery.-Collaboration with the logistics department to ensure the correct and timely delivery of products.-Resolving any delivery issues such as delays or damaged products.Advice and sales:-Providing recommendations and advice to customers in choosing the right products.-Identifying upsell opportunities and promoting products and special offers.-Registration and processing of phone or chat orders for customers who request assistance in the purchase process (WhatsApp, Facebook, Instagram)Handling customer feedback:-Collecting and recording customer feedback regarding products, services or the purchase experience-Forwarding relevant feedback to appropriate departments to improve our products and services.-Responding to online reviews and ratings, both on our website and on third-party platforms.Maintaining product knowledge:-Understanding and getting familiar with the range of products and services offered by the online store.-Constant updating of knowledge about new products and services.