Senior Escalation Engineer
CurrentCustomer Escalation Management and Technical back-line support for HME's HSC Timer and Cloud products, resolving customer escalations and interfacing between Sales, Services and Engineering organizations.
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Cornelia Jarst is listed as Senior Escalation Engineer at HME, a with 422 employees, based in San Diego, California, United States. AeroLeads shows a work email signal at hme.com and a matched LinkedIn profile for Cornelia Jarst.
Cornelia Jarst previously worked as Technical Lead for Engineered Systems SuperCluster QFSDP at Oracle and Engineered Systems Customer Engineering and Sustaining at Oracle. Cornelia Jarst holds Diplom-Mathematiker, Mathematics from Technische Fachhochschule Berlin (Institute Of Technology).
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IT Professional with extensive experience in Software Sustaining, Hardware and Software Technical Support, Technical Account Management and Project Management. Skilled in Enterprise Software, Data Center, Virtualization, Shell Scripting, and Operating Systems. Strong troubleshooting and problem solving skills, extremely organized with proactive focus on efficiency and business needs. Excellent communication and people skills with colleagues and customers. Adept at working in remote cross-GEO environments and multi-discipline teams. Detail-oriented, self-sufficient and dependable.
Listed skills include Solaris, Sun, Unix, Sparc, and 21 others.
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Greater San Diego Area
Customer Escalation Management and Technical back-line support for HME's HSC Timer and Cloud products, resolving customer escalations and interfacing between Sales, Services and Engineering organizations.
Greater San Diego Area
Engineering Lead for Sun/Oracle's Engineered Systems SuperCluster Quarterly Full Stack Database Patch (QFSDP). SuperCluster is Oracle's flagship engineered system combining the latest Oracle Server, Storage & Networking hardware with Oracle's Networking, Virtualization, Operating System and software stack. The QFSDP provides customers with all patches, tools and documentation needed to update Oracle's SuperCluster and Exadata Engineered Systems systems. Responsibilities included technical and program management tasks. On the engineering side, implementation and maintenance (Unix, Shell scripting) of tools for system health checks and semi-automatic patch installation for Solaris Operating System, Solaris Cluster, System Firmware, ZFS Storage Appliance, Infiniband Switches and SuperCluster Tools, writing technical documentation for external and internal customers, troubleshooting and root cause analysis of customer issues, technical backline support for Service organizations and Quality Engineering.Program management tasks included implementing process and schedule, Bill of Material planning, driving the SuperCluster QFSDP release process and communication, primary point of contact for all involved teams (Database, Exadata, Quality Engineering, Release Engineering, Service organizations and other Software development teams).
Greater San Diego Area
Global-engineering-level technical backline support for Oracle's SuperCluster Engineered Systems. Including trouble-shooting and resolving escalated customer issues, managing cross-functional team collaborations, support for new technology and product rollout, on-site system installation support, on-call after hour support and software sustaining for SuperCluster SW Tools (Unix, C, shell scripting).
Greater San Diego Area
Software Sustaining Technical Lead responsible for resolving customer issues and managing software sustaining team for Sun's SPARC VSP System Firmware (ALOM, ALOM-CMT, Ilom, vBSC, Nyx, Hypervisor and OBP). Provided bug fixes and code enhancements, resource and project management, point of contact interfacing with Services, Quality Engineering, Software Development, Hardware Engineering, Product Teams and Release Engineering organizations.
Greater San Diego Area
Software Sustaining Technical Lead responsible for resolving customer issues and managing software sustaining team for Sun's SPARC VSP System Firmware (ALOM, ALOM-CMT, Ilom, vBSC, Nyx, Hypervisor and OBP). Provided bug fixes and code enhancements, resource and project management, point of contact interfacing with Services, Quality Engineering, Software Development, Hardware Engineering, Product Teams and Release Engineering organizations.
Greater San Diego Area
Software Sustaining Project Lead and Engineer for entry-level and high-end Server System Controller software (LOM, RSC, ALOM, ALOM-CMT, Ilom and SSP (Starfire aka E10k)). Provided technical solutions, code enhancements and managed sustaining team resolving complex customer issues. Point of contact for other organizations, Services, Quality Engineering, Software Development, Hardware Engineering, Product Teams and Release Engineering.
Greater San Diego Area
Sustaining Lead and Engineer for high-end Server System Service Processor software (SSP, Starfire aka E10k). Provided technical solutions for customer issues, implemented code enhancements and point of contact for other organizations (Services, Quality Engineering, Software Development, Hardware Engineering, Product Teams and Release Engineering). Represented and lead inter-department projects (committees, Sun Sigma projects, Sunshots, etc.) to support, define and revise RPE/ ESP/SMI processes, goals and deliverables.
Greater San Diego Area
Global world-wide technical backline (4th level) support for Sun's high-end Servers (E10k and Starcat). Included troubleshooting and resolving complex hardware and software problems, interfacing with Service and Engineering organizations, managing collaborations of Services, SW and HW Engineering teams, customer on-site assistance in critical situations and support for new product rollout (onsite assistance, providing technical information/education). Team Subject Matter Expert for System Service Processor (SSP) software.
Hamburg Area, Germany
3rd level backline technical support for Sun's high-end Servers and storage products. Interfacing with customers and 4th level backline support (CPRE/PTS). New product introduction for other Services teams, providing technical information for internal education and customers. Customer de-escalation (on-call) and after hour on-site support in critical customer situations.
Hamburg Area, Germany
Technical Account Manager for mid and high-end Server customers North Germany Region. Managed and oversaw all post-sales support related tasks and issues for designated customer accounts, including Account Management, Installation Management, Escalation Management and Project Management. Additional responsibility: point of contact for all Service and Support matters for the CS6400 product line and customer accounts in Germany.
Berlin Area, Germany
IT Engineer, Department for High Performance Computing, Operating System and Network, March 1994 - October 1996: Department point of contact for network and system security working on improving in-house network and system security. Tested in-house systems for potential security issues, researched and installed security tools and software. User/administrator/operator/management education on system and network security.IT Engineer, Department for High Performance Computing, Software Development Methods and Programming Technology, August 1991 - March 1994: Conceptual design, development and implementation of in-house software projects; developed application software and scripts/tools for system administration, user support for application SW and OS (UNICOS (CRAY), IRIX (SGI), SunOS 4+).
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Diplom-Mathematiker, Technische Fachhochschule Berlin. Master Thesis: "Fractal aspects of selected numerical methods".
Additional classes in Computer Science: Computer Graphics, Assembler, LISP, etc.
Quick answers generated from the profile data available on this page.
Cornelia Jarst works for HME.
Cornelia Jarst is listed as Senior Escalation Engineer at HME.
AeroLeads has found 1 work email signal at @hme.com for Cornelia Jarst at HME.
Cornelia Jarst is based in San Diego, California, United States while working with HME.
Cornelia Jarst has worked for Hme, Oracle, Sun Microsystems, and Zib | Zuse Institute Berlin.
Cornelia Jarst's colleagues at HME include Marcelo Hernan Egas Egas, Kelly Debolt, Candace Tribble, G. Isaac Ravelo, and Mario Im.
You can use AeroLeads to view verified contact signals for Cornelia Jarst at HME, including work email, phone, and LinkedIn data when available.
Cornelia Jarst holds Diplom-Mathematiker, Mathematics from Technische Fachhochschule Berlin (Institute Of Technology).
Cornelia Jarst is listed with skills including Solaris, Sun, Unix, Sparc, Software Development, Shell Scripting, High Availability, and Virtualization.
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