Review and analyze various reports to identify strengths and weaknesses in business processes, as well as evaluate operational effectiveness.Coordinate resources for operational projects.Present analyses and reports to senior management with recommendations and action plans.Work with leadership to ensure business decisions align with operational priorities and organizational goals.Maintain relationships and improve communications with all department leaders.Develop and maintain processes for all initiatives and customer requirements.Provides input to the development of customer relationship strategy.Establishes product quality control standards, enforces cost controls, and obtains product specifications and delivery dates of products ordered.Provides guidance in the development of a distribution center process plan, including personnel requirements, material needs, safety requirements, facility needs, equipment needs, and customer-specific requirements.Ensures all established costs, quality, and delivery commitments are met.Performs administrative activities associated with the effective management of warehouse operations, including employee documentation.Determines responsibilities of staff positions to accomplish business objectives.Ensures all assigned employees are trained to comply with company, government, and customer policies, procedures, and regulations.Lead the achievement of a zero-injury workplace, including compliance with FDA, EPA, OSHA, and HACCP regulations.Build a culture of mutual respect, teamwork, and professionalism, demonstrating active support of the Company’s values and policies.Understand and enforce procedures outlined in the Food Safety Plan.

Led a team of, up to 1,200 Managers, Supervisors, and General Warehouse employees in the receipt, storage, and distribution of goods in a high-volume, one-million-square-foot, distribution center operation on a 24/7 basis. Met with Area and Regional Management daily to review KPIs and plan and forecast payroll and other expenses. Managed special projects as required.- Improved DC performance ranking from 337th to 68th of 398 operations in three months.- Improved “on-time staging performance” from 33% to more than 95% by designing staging locations. Worked with the Operations Manager and 3rd Party Drivers / Owners to adjust wave times to smooth out production requirements and allow adequate space for order staging.- Improved Employee Engagement levels from 26% unfavorable to 7.4%, against a standard acceptable unfavorable of 7.6%.

Responsible for total store operations including, grocery, restaurant, food production, frozen foods, and general retail items. Ensured proper merchandising and managed the retail space according to Target's plans and standards. Led a team of 450 full-time and part-time associates with monthly sales totaling $4M.- Grew annual top-line sales by $10M. Developed and implemented a Customer Service / Sales Training program for all store employees and focused on Customer Service in every store meeting. Set sales goals for each dedicated business (Paper, Pets, Chemicals, Soft Lines) and provided performance feedback daily. Provided incentives and recognition to top-performing areas and generated a sense of ownership for success among the staff.- Led a full store, six-month remodel. Worked directly with an in-store project manager and reviewed all planned overnight moves and construction activities daily to ensure minimal service disruption. Coordinated construction supplies storage to minimize parking space issues. Store sales performance exceeded expected performance during the remodel by 7%.

•Managed all logistics aspects for a store with $3.2M in monthly sales, and up to 250 employees. Responsible for receiving, reverse logistics, backroom operations, item replenishment, inventory management, shrinkage prevention, merchandising, and general facility maintenance management.- Turned around all logistics/inventory metrics for an underperforming store. The store had been operating below standard for 18 months in the areas of backroom location accuracy, transition planning, reverse logistics, and depth of floor fill.

Served in a First-of-Type position for Walmart, managing multiple (10) stores, with $1.2B in sales, in the Greater Houston Marketing Area. Consulted with the individual Store Management to assist with inventory optimization, logistics process planning and execution, merchandising and promotions planning, and 3PL relations. - Redesigned the backroom processes for the busiest ($125M) store in the Houston market. Reduced on-hand inventory by 80%, from $3.0M to $1.0M. Increased bin accuracy from 23% to 95%. Reduced payroll by 35% and improved the overall operating efficiency of the store.- Implemented a daily 2:00 PM shift change meeting for managers in all stores in the market. The meetings were designed to review upcoming promotional stock, incoming orders, and stocking plans for those orders and a review of any operating issues identified by the Store Manager.

Managed the outbound shipping in a Warehouse / Distribution Center with 90 dock doors and 900K square feet of floor space. The operation supported 76 stores in South Texas and West Louisiana. Supervised a warehouse operations staff of 135.- Turned around the performance ratings for three business areas (Meat & Produce, Dry Goods, Frozen Goods) from bottom-third performance to top-third, each within three months of take-over.- Redesigned the storage strategy for palletized goods by moving the reserve stock closer to the assigned pick location. Worked with the inbound managers, quality assurance staff, and replenishment managers and coordinated the redesign of the storage plans to reduce lift search time and cross-traffic.- Eliminated a process bottleneck. created by our wrap machines. Worked with our maintenance manager to identify simple repairs (reflector beams, aligning wrap plates, machine restart, etc.) which eliminated significant wait time for maintenance to respond to these simple issues.

Directed Airfield Operations at the Naval Air Station Joint Reserve Base, Fort Worth, a high-traffic area that encompassed DFW Airport and several smaller private and commercial airports. Coordinated closely with the nearby air operations to ensure safety. Managed six air controllers and radar operators per watch, and monitored all relevant radio traffic as an additional level of operations oversight.- Administered daily training requirements and job assignments for a workforce of 268 active-duty members and 368 DOD civilians, ensuring optimal readiness and performance standards were met.- Managed chain-of-command structures to ensure optimal mission readiness for 40 joint force tenant commands (units) and 10,800 military and civilian personnel, facilitating seamless operations.- Achieved a track record of more than 4,000 incident-free flight operations, demonstrating strong leadership and operational proficiency.