Cornelis Spijker Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

Banbridge, Northern Ireland, United Kingdom

Banbridge, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

Luton, United Kingdom

- Oversaw the guest services department, ensuring a seamless and luxurious experience for guests in a prestigious 5-star hotel;- Managed a team of guest services professionals, providing leadership, training, and support to maintain high standards of service excellence;- Collaborated with other hotel departments, including housekeeping, dining, and maintenance, to ensure a cohesive and integrated guest experience;- Addressed guest inquiries, concerns, and special requests promptly, maintaining a focus on exceeding guest expectations;- Implemented and maintained high standards of cleanliness, organisation, and presentation in guest areas;- Conducted regular training sessions for staff, focusing on enhancing customer service skills, product knowledge, and problem-solving abilities;- Developed and implemented procedures to ensure the security and confidentiality of guest information;- Managed and resolved guest complaints and feedback, utilising effective problem-solving skills to turn challenges into opportunities for improvement;- Contribute to the overall success of the hotel by ensuring a positive guest experience and efficient daily operations.

Luton, England, United Kingdom

- Led the concierge team, ensuring exceptional customer service for high-profile clients by providing personalized assistance and anticipating their needs;- Coordinated and managed VIP services, including reservations, transportation, and special requests, ensuring a seamless and memorable experience for discerning clientele;- Cultivated and maintained strong relationships with clients, local businesses, and service providers, fostering a network of reliable contacts;- Managed the front desk, overseeing guest inquiries, check-ins, and check-outs, and resolving issues promptly to ensure guest satisfaction;- Trained and developed the concierge team in delivering impeccable service, maintaining a high standard of professionalism;- Collaborated with other hotel departments to ensure a cohesive and integrated guest experience, including housekeeping, dining, and event planning;- Utilized excellent communication skills to liaise with high-profile individuals, celebrities, and executives, ensuring discretion and confidentiality; - Maintained an up-to-date knowledge of local attractions, events, and services, providing valuable recommendations to guests;- Oversaw the organization of special events and handled logistics for VIP guests, contributing to successful and memorable occasions.

Luton, United Kingdom

- Developed and maintained strong relationships with clients, understanding their preferences and ensuring a personalized and seamless experience;- Coordinated VIP services, including reservations, transportation, and special requests, catering to the unique requirements of high-profile clientele;- Trained and mentored junior staff, fostering a culture of excellence and professionalism within the concierge team;- Collaborated with various departments, such as housekeeping, dining, and event planning, to ensure a coordinated and integrated guest experience;- Handled guest inquiries, check-ins, and check-outs, resolving issues promptly to ensure client satisfaction;- Demonstrated strong communication skills when liaising with high-profile individuals and executives, ensuring confidentiality and professionalism;- Stayed updated on local events, attractions, and services, providing valuable recommendations to clients;- Organized and executed special events, contributing to the success of memorable occasions for clients.

Luton, United Kingdom

- Managed the front desk, serving as the first point of contact for clients and visitors, and consistently provided a professional and welcoming atmosphere;- Answered and directed incoming calls, addressing inquiries, providing information, and ensuring efficient communication within the organization;- Coordinated appointments and meetings, managing schedules to optimize time and resources;- Handled administrative tasks, such as sorting mail, managing office supplies, and ensuring the reception area's cleanliness and organization;- Greeted clients and guests, assisting them with any immediate needs and creating a positive first impression;- Utilized strong communication skills to liaise with various internal departments and external stakeholders;- Maintained an organized filing system for easy retrieval of information, contributing to efficient workflow;- Managed and updated contact databases, ensuring accurate and up-to-date client information;- Demonstrated proficiency in office software and tools, contributing to the smooth operation of daily tasks.

Shanghai, China

- Managed the hotel front desk, ensuring high-level customer service, including check-in and check-out procedures, addressing customer issues, and providing attentive service;- Led a diverse team, fostering a multicultural work environment, and trained staff to ensure employees have the necessary expertise to provide excellent customer service;- Coordinated room reservations, ensuring effective room allocation and meeting the needs of a diverse, international clientele;- Handled customer complaints, maintained customer satisfaction, and ensured a pleasant experience for guests from various cultural backgrounds;- Collaborated with other departments, coordinated services such as dining, cleaning, and security to provide a comprehensive customer experience in a multicultural setting;- Managed hotel room cleanliness and maintenance, ensuring rooms met high standards of hygiene and tidiness for guests with diverse expectations;- Managed employee schedules and hours, ensuring smooth hotel operations in a multicultural workplace;- Facilitated multilingual communication, providing services in [mention languages], contributing to a positive and inclusive guest experience;- Participated in and organized training activities that focused on cultural sensitivity and multilingual service delivery, enhancing staff professionalism and service levels.

Sneek, Friesland, Netherlands

- Led a team of waitstaff in delivering exceptional customer service, ensuring high satisfaction levels and positive reviews;- Demonstrated strong leadership and team management skills by overseeing daily operations, staff training, and performance evaluations;- Implemented effective reservation and seating management strategies, optimising the dining experience for guests;- Successfully handled guest inquiries, feedback, and complaints, resolving issues promptly and maintaining a focus on guest satisfaction;- Collaborated with the kitchen and front-of-house staff to ensure seamless coordination in delivering food and services according to high standards;- Managed inventory, including ordering supplies and maintaining stock levels, contributing to cost control and operational efficiency;- Developed and conducted training sessions for staff, enhancing their product knowledge, customer service skills, and upselling techniques;- Implemented and maintained hygiene and quality control standards, contributing to the overall cleanliness and organisation of the dining area.

Sneek, Friesland Province, Netherlands

- Provided excellent customer service by taking and delivering orders, ensuring a positive dining experience for guests;- Demonstrated strong communication skills in interacting with customers, addressing inquiries, and accommodating special requests;- Managed a high-paced work environment by efficiently handling multiple tables, prioritising tasks, and maintaining a calm and professional demeanor;- Collaborated with kitchen and bar staff to ensure accurate and timely order delivery, contributing to overall customer satisfaction;- Handled cash transactions and processed payments accurately, showcasing attention to detail and numerical proficiency;- Maintained cleanliness and organisation in the dining area, contributing to a welcoming and pleasant atmosphere;- Participated in team meetings and training sessions to enhance product knowledge, customer service skills, and teamwork; - Adapted quickly to changes in menu, promotions, and special events, showcasing flexibility and a willingness to learn.