Prepared appropriate weekly lesson plans including instructional objectives, planned activities, Biblical integration, assessments, and resources, incorporating classroom technology to enhance instruction.Regularly reviewed/updated department and course curriculum guides/maps to assure thefulfillment of proper instructional priorities and pacing.Planned, prepared, and delivered lesson plans and instructional materials in a manner that facilitated active learning, effectively utilizing the basic elements of instruction; including but not limited to the presentation of content, questioning techniques, responding to learner input andarrangement of learning activities.Demonstrated the spiritual maturity, academic ability, and personal leadership qualities thatinspired student learning, including the understanding of the knowledge and characteristics ofthe age group taught.Effectively managed classroom and discipline procedures to provide a positive classroomenvironment conducive to learning, including modeling effective teacher/parental partneringthrough timely communication with parents in support of student learning (e.g., posting ofassignments, grades, conferencing)Planned and facilitated weekly chapels for both the elementary and secondary grade levels. Created a team of students who ran the chapel's audio/visual, and lighting equipment and established a student-led worship band.Planned and organized student mission and retreat trips.Actively participated in extracurricular activities in support of school initiatives.

Oversaw the development and implementation of policies and procedures to ensure timely and accurate billing of clients.Ensured current billing practices complied with governmental rules and regulations.Managed the investigation and resolution of billing discrepancies and errors.Used custom software to calculate utility bills for different apartment complexes in my account portfolio.Utilized Excel to work through various problems that might arise in billing.Maintained excellent customer service skills when handling client questions.Continuously looked for ways to problem solve and increase personal productivity as well as that of the team.

Contacted early-stage consumers to resolve debts and updated collections system account entries. Collected delinquent installment and revolving loans by contacting borrowers by telephone or correspondence to obtain payment, performing proper documentation.Facilitated the negotiations for extensions and deferments on past due accounts. Sought to identify the reason for customer inquiry and/or delinquency and helped the customer resolve the problem permanently. Identified, minimized, and escalated risks where appropriate.Monitored and resolved high-risk accounts.Maintained current knowledge of regulations, industry trends, and economic conditions that may affect the collections function. Assisted with special projects as requested.

Support the Senior Pastor in the accomplishment of the church’s mission through ministry effectiveness evaluation, discernment, decision making, planning and overall direction of church staff.Ensure the operational readiness of the church through leadership and oversight of the support staff performing duties in administration, finance, supply, and facilities management.Lead the ministry staff in the establishment and ongoing direction of ministries that effectively reach the church’s demographic, insuring the accomplishment of the overall mission.Champion the development of infrastructure by all ministry and support areas that supports healthy, long-term growth of the church.Perform other duties as assigned.

The first internal promotion from the corporate office to the field.Responsible for managing the total service delivery for 15 apartment communities and providing direction and oversight for approximately 15-20 part-time Service Valets within the assigned district.Responsible for recruiting, hiring and onboarding Service Valets.Provided on-call support to service valets and communities in the morning, tentatively around 8:30am-12:30pm and in the evening from approximately 7pm-11pm, depending on needs.Responsible for ensuring daily/nightly completion of resident door step trash/recycle pick-up for assigned properties.Inspected properties regularly for resident and Service Valet compliance. Responsible for creating and managing schedule for part-time workforce. Managed a labor budget of up to $150k depending on number of assigned properties at the time.Made informed decisions with consideration of customer/associate impact. Took initiative and applied critical thinking skills to forecast/solve problems and drive results. Ensured maximum quality of service.Created and maintained cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns.Promoted and educated property staff on any/all new service offerings from Valet Living.Complied with, promoted and trained on all safety policies and procedures. Reported all safety incidents in a thorough and timely manner. Ensured daily delivery of iValet reports to designated property staff members. Collaborated with internal business partners; finance, human resources, marketing, operations, and IT.Kept timely/accurate customer, associate and operational records. Acted in accordance with organizational and quality standards. Discussed associate’s development needs and subsequently facilitated appropriate support, coaching and/or training opportunities.

Responsible for handling and resolving incoming phone calls, emails, and live chats from upper level management , residents in reference to service complaints and inquiries. Facilitated contractual agreements between prospective clients and regional sales managers.Recognized as the Top Performer in the department within the first 30 days of employment. Highlighted as one of the top, young professionals to watch in the company.

Responsible for making coverage determination to approve or deny patient’s medication. Maintained healthy relationships with internal and external clients to leverage in ensuring patient satisfaction.Recognized as a Top Performer immediately after New Hire Training and was looked acted as a Point- Of – Contact for working through new procedural issues. Assisted Patients, Doctor’s and Pharmacist via inbound phone and electronic communication in resolving complex coverage issues in regards to prescription benefits.