• Senior ServiceNow Developer consultant. • Lead and contribute to the development of complex software solutions within ServiceNow.• Collaborate with cross-functional teams to gather and analyze project requirements. • Design, code, and test high-quality software solutions.• Provide technical guidance and mentorship to junior team members.• Communicate complex technical concepts effectively to non-technical stakeholders.• Collaborate with stakeholders to ensure software solutions meet business objectives.• Identify opportunities for process improvement and technological advancements.• Conduct code reviews to ensure code quality and adherence to coding standards.

• Third-party IT Consultant for MTN Providing Support to All the Opcos.• BMC Remedy (ITSM) Support, Development, and Customization for All MTN Opcos• Change Management – Assisted in developing MTN’s infrastructure Management UI and process.• Incident Management• Service Request Management• SOAP Web Services Development – Development integration between a third-party system with BMC Remedy (ITSM)• Linux Administration – Maintenance and support of the application hosted.• Windows Administration - Maintenance and support of the application hosted.• Oracle SQL Administration• 24/7 Standby Support – Provide Application support and maintenance on a rotational basis.• Document all new developments including but not limited to bug fixes, knowledge articles, and known issues or errors.• Business Requirements Gathering.• Infrastructure Environment Provisioning.• Application Support• Application Development• Unit Testing as well as User Acceptance Testing• Application Diagnostics• Bash Scripting• Mid-Tier Installation• AD / LDAP Integration for authentication on the application• Quality Assurance• Stakeholder Engagement• Application Monitoring & Performance Management• Application Maintenance & Patch Management• Business Continuity

Duties:• Sensing, recording and control of the operational parameters of manufacturing and material-handling apparatus.• Intelligent maintenance, including performance degrading prediction and scheduling.• Machine vision-based quality assurance and measuring systems.• Radiofrequency identification technologies for inventory control.• Optimization of the function of vision-guided automatic guided vehicles (AGV's) in a dynamically changing industrial environment.• Deployment of intelligent (autonomous) software agents in the software subsystems of automated material-handling systems.