I provide IT support to over 300 users on site and provide support to all users across our multiple sites.

• Work diligently with data closets.• Take apart and rebuild desktops and laptops.• Troubleshoot issues on MSU canvas, google and Microsoft programs.• Set up access points within the building.• Replace old switches and panels and install new ones.

• Greeted and welcomed guests as soon as they arrived at the office.• Answered, screened, and forwarded incoming phone calls.• Provided accurate information in-person and via phone/email.• Performed other clerical receptionist duties such as filing and photocopying.

• Made sure all employees timesheets were submitted correctly on the Global Timecard System • Trained, developed, and counseled employees to develop high quality performance.• Documented physical yard check and any safety measures.• Loaded package cars, unloaded trailers, and scanned.• Perform scan checks and add/cut tickets daily.