 Responsible for overseeing Maximus Indiana Fatherhood operations staff providing data management and program support, career and education services, child support and legal/fiscal services, and case management.  Manages Maximus project business units and resources, ensuring compliance with all Service Level Agreements (SLAs) and key performance indicators (KPIs).  Supports quality and timeliness of contractually required reports and deliverables.  Participates with project and executive management to establish strategic plans, objectives, initiatives, and work plans.  Works with project and executive leadership to develop performance goals and objectives for the project and staff and monitors the achievement of those goals.  Analyzes daily, weekly, and monthly reports for performance measurement and efficiencies.  Identifies potential problem areas, recommend solutions, and work closely and cooperatively with internal and external clients to resolve issues quickly and fairly.  Provides direction to team members and resolves problems in a timely and professional manner.  Facilitates communication on project status, to include applicable corrective and preventive actions to leadership. Develop and maintain relationships with community partners, stakeholders, and participants to enhance program reach and effectiveness. Advocate for the needs of program participants and provide support to help them achieve their goals.

Coordinates data analytics support for Arizona, Hawaii, Nevada, and Rhode Island for their state’s Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA) system to facilitate claimant support.〓 Coordinates with CMAC operating the outbound auto-dialer for case reminders and alerts〓 Serves as primary point of contact for SNAP E&T Plan〓 Makes recommendation for training and process improvement〓 Participates in the new scope of work module change development process〓 Develops/maintains work instructions in full compliance with contract and FSSA requirements〓 Develops call center systems by developing customer interaction and voice response systems,and voice networks; designing user interfaces; developing and executing user acceptance test plans;planning and controlling implementations〓 Maintain and improve call center operations by monitoring system performance; identifying andresolving problems; preparing and completing action plans; completing system audits and analyses;managing system and process improvement and quality assurance programs; installing upgrades〓 Accomplish call center human resource objectives by recruiting, selecting, orienting, training,assigning, coaching, counseling, and disciplining employees; administering scheduling systems;communicating job expectations; planning, monitoring, appraising, and reviewing job contributions;planning and reviewing compensation actions; enforcing policies and procedures〓 Provide direction to team members and resolves problems in a timely and professional manner〓 Assist in the creation and implementation of innovative methodologies, process improvements,and corrective action plans to continually streamline and improve project operations, outcomes, andquality〓 Implements project review and quality assurance procedures in accordance with departmentmethodology to ensure profitable and successful execution of projects as measured by agency goalsand customer satisfaction

"Mentalaires become millionaires and not millionaires become mentalaires".James Cornelius Wortham Enterprises LLC (JCW Enterprise) delivers Mental Wellness, Educational Consulting, Athletic Development, Executive Leadership Coaching, and Professional Development services to Educators, Corporations, and Organizations around the world.JCW Enterprise embodies and accept the many challenges in equipping our clients with the necessary tools to respond and adapt to personal and professional environmental changes, but simultaneously build mental wealth through our currency of mental coins that begins the building blocks toward “Adverse Resistant”. Our clients learn to operate functionally and productively while in the mist of adverse circumstances by initiating their own focus+drive+dedication=results formula.JCW Enterprise Method is Simple:STEP 1-------> DISCOVERSTEP 2-------> DECIDESTEP 3-------> DEVELOPSTEP 4-------> DEPLOY

Gateway to Work is a new feature of the Healthy Indiana Plan that helps connect HIP members to Indiana’s workforce training programs, work search resources and potential employers. HIP members who are unemployed or working less than 20 hours a week will be referred to available employment, work search and job training programs that will assist them in securing new or potentially better employment.*Supports the Project Director in the operations and management of the program*Participates in hiring and training of staff such as case managers, career specialists, administrative assistants, and customer service.*Responsible for all the contract’s programmatic activities and operations.* Complete quality assurance audits of assigned service sites to ensure compliance with State, Federal and company requirements.* Ensure quality services are provided to customers.*Provide leadership, motivation, and direction to maximize performance*Analyzes processes and procedures to optimize performance.* Defines and sets operational goals. Prioritizes assignments and adjusts or adapts service delivery as needed.

 Monitored and managed all facets of services to people with intellectual disabilities and coordinates the day to day operation and activities of each accounting unit. Overseen staff management, including recruitment, hiring, training, coaching, and performing performance review, disciplinary actions, and termination. Manage personnel by interviewing, hiring, evaluating, supervising, and helping to develop the most qualified individuals; mentor, guide and coach direct reports in order to expand their capabilities and build management depth in the area. Maintains Master schedule to ensure effective and efficient utilization of staff. Ensured time cards and payroll procedures are followed. Provides effective and efficient scheduling of staff to meet the needs and goals of individuals supported and provides on-call 24 hour staff assistance during emergencies. Manages, and implement program budgets; provides input for budget development; ensures programs stay within allocated budget, follow policies and procedures for procurement. Ensures financial records are complete, thorough and submitted in a timely manner. Complete audits of program and consumer finances to ensure monies are safeguarded. Represent the organization and its mission by educating community members about the critical importance of integrating individuals supported into community life.   Provided leadership and serves as an advocate to ensure appropriate treatment, teaching and protection of rights of the persons served. Recommends policies and procedures based on changing or emerging regulatory requirements.Develop and maintain a cohesive and energetic team responsible for providing adequate care for the individuals supported. Establish, analyze, and monitor fiscal budget, productivity, according to each accounting unit and prioritize resource allocation.

Conduct Comprehensive Functional Assessment Which is an initial assessment used to develop a plan of care for clients. Conduct Motor Fitness Assessment, which along with Comprehensive Functional Assessment is the basis for the needs statement and the annual goal of the Clients. Motor Fitness is based on functional skills.Certified American Red Cross CPR Instructor Ensure consistency among external and internal programs and disciplines Ensure any discrepancies or conflicts between programmatic, medical, dietary, psychology, education, social service, and vocational aspects of the individual’s assessment and program are resolved, in a timely mannerEnsure that adequate environmental supports and assistive devices are present to promote independenceProactively look for opportunities throughout the day to promote Independence and Inclusion Ensure a follow-up to recommendations for services, equipment or programs Encourage clients to be more independent and included the as much as possible in their community to prepare them to interact with their peers and community members.Build relationships with members of community organizationsCoordinates all service and follow plans and also coordinates formal training goals and objective and writes the Individual Support Plan (ISP) In-services direct care staff on how to implement the written and informal plans decide by the team to priorities and write monthly and quarterly reports demonstrating progress made on those objectives Involved in Team CoordinationFacility Trainer for Positive Action Support System, which is, called P.A.S.S. The training that I teach is to enhance and increase the knowledge and skills of professionals and paraprofessional working in the field of intellectual and developmental disabilities. It also provide positive techniques as well as intervention strategies and skills to address challenging behavior

Established working relationship with players, coaches, scouts, and front office to enhance the overall organizational structures of each club in an attempt to move closer to the ultimate goals of each team.  Represented our organization in public speaking engagements with a vast array of groups which included: the media, schools, several companies and youth football camps. Built relationships with schools and companies through take a player to school and take a player to work volunteer programs. Assisted reporters from European (soccer-based) countries with grasping the concept of the game of football in the United States. Recruited prospective NFL Talent for Merge Sports & Entertainment.Recruited, evaluated, and interviewed Sports Agents and Financial Advisors Hired a Sports Agent and Financial Team