Cornelius A. Henderson Email & Phone Number

Passionate entrepreneur dedicated to creating delightful experiences through delicious desserts. As the proud owner/operator of The Peach Cobbler Factory in Merrillville, Indiana, I am committed to bringing the warmth of Southern hospitality and the irresistible flavors of our signature cobblers, banana puddings, and cinnamon rolls to the heart of Northwest Indiana.Responsibilities:Overseeing daily operations, ensuring smooth and efficient serviceManaging a team of dedicated Cobbleristas and customer service professionalsCultivating a positive and inclusive workplace cultureBuilding strong relationships with local vendors and community partnersImplementing marketing strategies to promote our brand and offeringsMaintaining financial records and ensuring profitabilityContinuously seeking ways to enhance the customer experience

Wyomissing, Pennsylvania, Us

A senior member of the corporate learning development team. Transitioned from a role as a regional training consultant to lead facilitator and design collaborator for Penn’s flagship leadership development programs. Focused on empowering early and emerging leaders while coaching and developing experienced leaders across the organization. ▪ Strategic Program Development: Conceptualized and implemented a 13-week professional and personal development training program for aspiring leaders, the Emerging Leader program. Integrated various learning platforms, designed curriculum focused on effective communication, team building, and professional development.▪ Promotion Impact: Led the Emerging Leader Program, resulting in a remarkable 45% promotion rate for over 400 actively participating employees. Empowered participants to chart their growth trajectory through individual development plans.▪ DEIB Training Innovation: Led a cross-functional team in developing the organization's first DEI training e-course, emphasizing Penn's commitment to fostering an inclusive workplace. Engaged approximately 3500 leaders through live, in-person DEIB trainings across 44+ locations.▪ Hogan Coaching: Acted as a Hogan Coach for High-Potential leaders, providing personalized guidance for their professional growth. Contributed to the development of experienced and senior leaders across the organization.

Wyomissing, Pennsylvania, Us

Championed the company’s learning and development strategy, orchestrating and planning, training development, scheduling, and delivery at the local property level.▪ Enterprise-Wide Impact: Led comprehensive trainings across the organization, covering leadership development, coaching, effective communication, interviewing skills, onboarding, guest service, service recovery, and regulatory compliance.▪ Precision and Compliance: Ensured alignment with internal processes, policies, and external guidelines in a highly regulated environment.▪ Efficient Onboarding: Streamlined new employee onboarding, significantly reducing time-to-effectiveness by implementing new processes.▪ Skills Enhancement: Collaborated with property leadership to analyze Key Performance Indicators (KPIs) and develop targeted skill-specific trainings, eliminating technical gaps.

Conshohocken, Pa, Us

Played a pivotal role in shaping the success of the NBOME’s Clinical Skills Testing. My leadership and expertise were instrumental in ensuring the seamless startup of the new Chicago standardized patient training center.▪ Strategic Leadership and Center Launch: Spearheaded the establishment of the new Chicago training center, strategically positioning it for success. Orchestrated the preparation of staff for the center’s grand opening and the inaugural administration of COMLEX-USA Level 2 exams. Tailored training protocols specifically for the Chicago site. Customized center-specific approaches based on immediate needs, optimizing the training experience for both standardized patients and medical students.▪ Policy Development and SOP Implementation: Developed and implemented comprehensive policies, processes, and Standard Operating Procedures (SOPs) for recruitment, retention, training, and quality assurance of standardized patients and operational staff. ▪ Cross-Functional Team Leadership: Led a team of Standardized Patient Trainers, fostering a culture of excellence and continuous improvement. Guided trainers through training sessions, emphasizing accurate case portrayal, encounter documentation, and assessment of doctor-patient communication skills.▪ Quality Assurance and Network-Wide Impact: Conducted rigorous quality assurance checks, ensuring the highest standards of performance in standardized patient interactions.

Philadelphia, Pennsylvania, Us

Trained and evaluated the performance of Standardized Patients. Assessed portrayal accuracy across all examination sites. Developed training methods and recommended appropriate training interventions as needed to maintain standardization.

Chicago, Il, Us

Facilitator of CASA Volunteer candidate orientation training.

Chicago, Illinois, Us

Served as a network resource providing consultative advice, support, and training to member sites on their operations and programs. Provided support for network members in 5 states, ensuring compliance with organizational policies and procedures.

Chicago, Illinois, Us

Provided nationwide support for improving communications, standardizing procedures and ensuring quality services. Evaluated existing system, developed action plans and initiated new programs.

Ba, Liberal Arts - Industrial/Organizational Psychology

Master'S Degree, Non-Profit Management - Human Services