I am a Leadership Development Manager at PENN Entertainment, Inc., with over 19 years of experience in the field of learning and development. I have a Master's Degree in Non-Profit Management - Human Services from Spertus Institute of Jewish Studies and multiple certifications in The Digital Transformation of Learning, Conflict Resolution Foundations, and Diversity, Equity and Inclusion in the Workplace. My core competencies include strategic program development, enterprise-wide impact, precision and compliance, and efficient onboarding. I lead and collaborate with the corporate learning development team to deliver impactful learning solutions for early and emerging leaders across the organization. I have successfully conceptualized and implemented a 13-week professional and personal development training program for aspiring leaders, the Emerging Leader program, which integrates various learning platforms and focuses on communication, team building, and professional development. I have also led comprehensive trainings on leadership development, coaching, effective communication, interviewing skills, onboarding, guest service, service recovery, and regulatory compliance, ensuring alignment with internal and external policies in a highly regulated environment. My mission is to empower leaders with the skills, knowledge, and confidence they need to excel in their roles and contribute to the company's vision and values.
Listed skills include Training, Leadership Development, Program Management, Leadership, and 42 others.