Neil Joiner Email & Phone Number

Grand Rapids, Michigan, Us

Grand Rapids, Michigan, Us

Mooresville, Nc, Us

-Finished the Grand opening processes of new Overland Park location by conducting market research, engaging with community leaders, and executing marketing & promotions.-Implemented logistics programs to drive productivity while ensuring a safe work environment.-Manages over 150+ employees in a store with over $38 million dollars in sales annually, while exceeding operational metrics.-Lead the management team in facility operations by directing salaried management and hourly associates in visual merchandising, day to day operations, and company vision.-Provides development opportunities for management and hourly associates inthe facility by hiring, training, mentoring, providing recognition, and ensuringdiversity awareness.-Ensures store compliance with company policies , while maintaining state and federal laws.-Review company reports and apps to set the agenda for daily operations.-Maintain asset protection protocols and lead safety meetings monthly to ensure associate and customer safety goals are met in order to keep accident costs at a minimum.-Monitor monthly expense budget and wages to ensure maximum profitability without compromising customer satisfaction and store morale. -An active participant in all aspects of the local community and government. Participate in Chamber of Commerce events, and local police and fire to guarantee Lowe’s is a positive contributor to the local area.-Increases annual sales by 14.9%, and comps by 10.9% (2020-2021)-Increased employee engagement by 15% (2020-2021)-Improved NPS by 44% (2020-2022)

Mooresville, Nc, Us

-Orchestrated store operations by forming/achieving sales and service goals, identifying cost-saving strategies, implementing safety training programs and overseeing workforce planning.-Optimized lead generation, inventory management, and freight flow to boost store sales by 43%. (2016-2020)-Served as Store Manager at the training store location by creating and implementing education programs, boosting employee retention, and delivering best in district NPS. (2017-2020)-Led and funded two local community projects utilizing Toolbox for Education grants, totaling over $40,000 as well as numerous Lowe's Heroes projects in and around the community.

Mooresville, Nc, Us

-Selected to implement process improvements for sales operations, visual merchandising, productivity of space, shipping & receiving processes, and overall customer service.-Structured the successful turnaround of an underperforming location by decreasing out of stocks, rebuilding team engagement and creating a customer centric culture.-Strategized to create several key Project Management initiatives for the district. Including the role out of new POS systems.-Increased employee retention by 75%-Achieved top 3 comps within the region.

Mooresville, Nc, Us

-Orchestrated store operations by forming/achieving sales and service goals, identifying cost-saving strategies through proper budgeting, implementing safety training programs and overseeing workforce planning.-Led leadership development programs for 38 high potential leaders resulting in 21 internal promotions. (2013-2016)-Led employees through new customer experience initiative for online purchase and pickup store.-Increased employee engagement by 50% (2012-2016)-Increased annual sales from 31 million to 47 million (2012- 2016)-Number 1 in the north division in Pro Credit (2015-2016)-Decreased workers comp claims by 75% (2013- 2016)

Mooresville, Nc, Us

-Organized, mentored, and trained cross-functional teams of 100 associates, 6 salaried managers, and 14 department managers.-Spearheaded innovative sales programs to earn top comps within the district of 9%. (2009-2010)-Transformed customer service initiatives to achieve 85% "Likely to Recommend" customer service score, resulting in a 11.6% annual increase (2012)

Mooresville, Nc, Us

-As a Sales Manager I lead a team of 25 focused on selling Complete Home Improvement services, projects and products too DIY, small, and medium sized business. -Led my team to identify and cultivate new business opportunities by driving strategic conversations while prospecting for new business opportunities and facilitating a sales process from start to finish, keeping up to date notes in CRM, attending industry / company sponsored events and more.-Achieved 212% sales increase across 15 sales specialist. (2006-2008)

Richfield, Minnesota, Us

-Recruited, trained, and managed the performance of the sales team.-Analyzed and communicated financial results with district management as well as developed strategies for increasing sales and profitability, assessing staffing needs and reducing cost. -Led by motivating and engaging my team to hit/surpass key performance and activity metrics, while analyzing sales trends based on historical data to ensure strong performance and close performance gaps.-Increased sales by 47% (2000-2001)-Increased sales by 23% (2001-2002)-Number 1 in the region in digital subscription sales (2001-2003)

-Served as a trusted partner to current clients providing high tech wireless communication devices for their business needs.-Prospected for new business and presented product offerings to executive-level clients to drive sales and revenue.-Built and nurtured strong customer relationships with enterprises of over 5000 employees.-Conducted and presented product demos weekly to educate executive-level clients on advanced mobile technologies, increasing my close rate by 50%, YOY.