Cornell Casey Email & Phone Number

• Provide Technical Support for Satellite Services. Troubleshooting support for X-Band Network Services, UHF Services, On-Demand Networks, customized End-to-End services, Satellite Bandwidth and Managed Network Services.• Provide Performance Monitoring. Utilize carrier management systems, Satmanage and other management tools to provide network and usage analysis.• Provide Service Implementation Support for End-to-End services and Managed Network Services. Coordinate and direct end user or technician accessing the satellite to ensure proper alignment of the satellite antenna. Conduct necessary testing of antenna or systems, such as compression testing and update databases to reflect values. Configure Juniper CTP devices and establish back haul connectivity to Navy POP. Conduct End-to-end testing of provisioned circuits.• Work with customers and various departments to resolve complex network / equipment problems, track problems and aid in providing a resolution.• Escalate and work with Network engineering (Level 2) to resolve major network issues and problems, resolving backbone-level and customer-level problems including routing problems, RF or IP connectivity issues, and network abuse issues.• Proactively monitor space segments using a CITRIX tools, conduct necessary testing of antenna or system to ensure optimal services of all RF circuits.

• Create code lines in VB.net along with SQL statements and stored procedures for software application packages for LEPS/Metadigm Services internal and external customers. Documenting and testing software applications before delivery to it users. • Works directly with warehouse management team in developing new applications in VB.net for warehouse personnel using Motorola hand held devices running on Windows Mobile 5 operating system, reviewing, prioritizing and allocating resources for projects.• Conducts preliminary investigation of existing applications and their functionality, performs detailed analysis activities by determining user requirements and recommend solution improvements.• Develop new web base applications that give LEPS/Metadigm Services customers the ability to track their equipment, as it goes through the process of being received, stored, shipped and installed on customer’s premises. • Install applications on internal customers mobile devices and workstations, insuring that the appropriate configurations were made, and that the applications are operating and functioning properly.• Troubleshoot connectivity issues that occur with the SQL Server 2005 database and the Motorola hand held devices. Diagnosing the issues and tracking the issues back to RF signal issues, VB.net coding issues or SQL statements issues.

• Collect and store all outage information, giving periodic updates and confirming restoration of service, or following escalation or ticket process.• Provide outage post-mortem analysis as needed relative but not limited to cause or resolution process.• Make prudent decisions as to demand outage scheduling, outage restoration time and customer impact utilizing the correlation of data from multiple systems.• Proactively monitor all areas of Time Warner Cable networks. This includes tracking and preparing for Pay-Per-View and TV events, special or unique weather conditions and planned construction or maintenance activities.• Perform disaster recovery tests and verify with other team members the connectivity and communication of the Time Warner Cable network.• Interface with a variety of departments including the division’s tire 3 group, the ATG GNOC, Network Performance, Broadband Network, Field Service, Head End, Commercial HSD and Dispatch.• Troubleshoot Network connectivity, insuring that the CISCO router and switches are functional and the network is being optimized to full capacity.

• Answer incoming telephone requests for assistance from users experiencing problems with Spacenet hardware and software, networking and other computer related technologies.• Determine whether problems are caused by hardware, such as VSAT system components, PC or the satellite network and resolve issues through use of technical skills and online troubleshooting tools.• Log and track calls using Siebel CRM systems and maintain history records and related problems documentation.• Isolates network problems and handles communications with necessary parties.• Identifies software conflicts with new OS releases.• Trouble shooting LAN/WAN connection, running IP trace routes on the network insuring complete communication routes are made and packets are being sent across the network.• Created SQL scripts that updated matting configuration on various networks, assisted with PRISM and BRUNO configuration to enable voce over IP (VOIP) connections. • Updated and deleted routing tables, ensued that site were created with correct subnet address and IP address were in the correct range.

• Analyze sales projections for market area by researching data in Georgia Multiple Listing Server’s database, and consulting with Buyer’s and Seller’s regarding purchase or sale of Real Estate Property. • Prepare Commercial and Residential sales Contracts for clients selling or buying Real Estate Property.• Research pertinent land information verifying ownership information, checking zoning ordnances, and reviewing plat maps to identify potential easements and boundaries attached to Real Property.• Active member of the Million Dollar Club for three consecutive years; 2005 – 2007. Selling over $3 million Annually in Real Estate Property.• Support and maintain office LAN/WAN network insuring that PC are connected and office network is functional being optimized.• Support and maintain SQL database of all present and pass Real Estate clients.

• Troubleshooting client calls on Convergys ICOMS Application server (AS 400). Possibly logging on to customer sites reviewing and updating information tables relating to order entry portion of ICOMS application – triage calls according to severity level. • Responsible for configuring and customizing PeopleSoft help desk ticketing application for logging and maintaining customer’s trouble ticket within the call center. • Support/Maintain SQL Server 7.0 database on Windows NT Server platform by creating user accounts on NT, perform daily backups, review daily database reports, updating NT service packs, and troubleshoot network connections between NT server and SUN Solaris server. • Troubleshoot Java interface between AS 400 and SQL database to ensure uptime communication between the two machines – when necessary, run a “get and update” SQL script to correct any corrupt information.• Maintained the PeopleSoft help desk solution by modifying the application by creating VBA, SQL and Unix scripts in the application making the application more user friendly for internal and external clients.• Changing the look and feel of the PeopleSoft help desk solution by adding new SQL scripts, new stored procedures, deleting fields and tables with in the application on the SQL and Unix servers.• When applicable making changes to People Soft application by modifying and creating new SQL and Java scripts. Testing changes made in SQL and Java on test database before applying changes to production database.

• Create and track trouble tickets in helpdesk database while providing timely resolution to end users for all of there Windows applications, hardware, software and Microsoft Office Suite needs. • Upgraded Trading Partner Packs using Harbinger EDI software by receiving and sending Electronic Data transmission based upon the information provided by Sales and Marketing group.• Installing PC hardware and software for new and existing users; creating accounts on network server.

• Examined Electronics Components on Production Assembly line to ensure components were not damaged. Reviewed Material Requirements Planning (MRP) to make certain correct components are being assembled to meet sales projection.• Reviewed manufacturing orders to determine bill of materials against part shortages to ensure that the company met production quota. Work with purchasing department ordering raw materials, monitoring supplies and preparing shortage reports.• Adjusted production orders due to reassignment of products for assembly line because of sales changes, part shortages and customer demands. Performed year end inventory of raw materials and completed products for accounting purposes.• Work directly with production floor supervisors and managers to guarantee production requirements are met.

Information Technology

Electronic Technology