Duties included but are not limited to:-Creating marketing strategies and budgets, developing marketing plans, and assessing the efficacy of existing strategies for all our marketing channels-Work with our marketing partners to design, monitor and evaluate our marketing campaigns-Organize promotional events-Manage and run our Social Media pages-Create reports for the Sales and Service departments as needed as well as report on marketing metrics, budget and… Show more Duties included but are not limited to:-Creating marketing strategies and budgets, developing marketing plans, and assessing the efficacy of existing strategies for all our marketing channels-Work with our marketing partners to design, monitor and evaluate our marketing campaigns-Organize promotional events-Manage and run our Social Media pages-Create reports for the Sales and Service departments as needed as well as report on marketing metrics, budget and outcomes-Create, schedule and monitor email blast campaigns via our CRM -Assisting through out the dealership as needed for the good of the companyI have working experience with the following:VinSolutionsXtimeDelaertrackDealer.com websiteFacebook Ad ManagerDealerTeamworkProActive's BDC CentralAutotraderCarGurucars.comTextUps Show less

I manage our online presence as well as the Business Development Center here at Caskinette Ford. My responsibilities include: -Day to day managing of the BDC, dealer website, Facebook and Instagram pages and marketing-Administration duties in our CRM-Technical support for the whole dealership-Communicating with all of our vendors and partners-Assisting through out the dealership as needed for the good of the companyI have working experience with the… Show more I manage our online presence as well as the Business Development Center here at Caskinette Ford. My responsibilities include: -Day to day managing of the BDC, dealer website, Facebook and Instagram pages and marketing-Administration duties in our CRM-Technical support for the whole dealership-Communicating with all of our vendors and partners-Assisting through out the dealership as needed for the good of the companyI have working experience with the following:VinSolutionsXtimeDelaertrackDealer.com websiteFacebook Ad ManagerDealerTeamworkProActive's BDCCentralAutotraderCarGuru Show less

As a Data Quality Professional and a member of the CLIENTSFirst Consulting team, I assist our Clients in maintaining accurate information in Client Relationship Management (CRM) systems. Our goal is to facilitate CRM success for law firms and attorneys with superior client-service skills and a focus on accuracy and attention to detail.The data quality services I provide include:Maintaining updated and accurate CRM informationResearching information to ensure accuracy… Show more As a Data Quality Professional and a member of the CLIENTSFirst Consulting team, I assist our Clients in maintaining accurate information in Client Relationship Management (CRM) systems. Our goal is to facilitate CRM success for law firms and attorneys with superior client-service skills and a focus on accuracy and attention to detail.The data quality services I provide include:Maintaining updated and accurate CRM informationResearching information to ensure accuracy Researching and resolving conflicting information Merging duplicate records Standardizing informationFollowing and implementing data standards, processes and proceduresWorking with supervisors and managers as part of a collaborative team Show less

Working with minimum supervision or guidance we reviewed business models and created implementation plans, best practice tip sheets and training materials. We concentrated on preparing for the Service and Sale Cloud exams and expanding our knowledge of Salesforce and partners..

- Ensure a strict adherence to company policies and procedural guidelines - Perform Technical and Case Management audits of assigned agents.- Partnered with the Client and Operations during calls, planning sessions and management meetings to ensure that as a contract we provide an exceptional customer experience- Motivate, Lead and supported the quality team to ensure completion of requirements and outstanding customer service- Monitor the coaching sessions of the quality… Show more - Ensure a strict adherence to company policies and procedural guidelines - Perform Technical and Case Management audits of assigned agents.- Partnered with the Client and Operations during calls, planning sessions and management meetings to ensure that as a contract we provide an exceptional customer experience- Motivate, Lead and supported the quality team to ensure completion of requirements and outstanding customer service- Monitor the coaching sessions of the quality team to ensure that we are achieving and maintaining a superior level of coaching effectiveness. - Gather statistical data on quality performance in order to identify root causes and trends as well as to provide detailed measurable actions to ensure continuous improvement- I am Able to communicate policy and procedures through the different levels of support including Management- Coach and mentor process improvement and customer interaction skills with Support Professionals one-on-one, using the data from their technical and case audits and the analyzation of that data.- Attend Client Calibration calls to clarify requirements and uniform grading. Discussed coaching techniques for the team to use to motivate and educated the floor about the quality standards and our targeted goals. Show less

• Manage customer expectations and experience in a way that result in high customer satisfaction with timely resolutions to their requests and usually within 2 business days. • Work with the customers to reach an understanding of what their business issue and request is and the best way to complete.• Perform a broad range of customizations from basic field creations to complex formulas, workflows and approvals. • Perform data management services such as importing data, updating… Show more • Manage customer expectations and experience in a way that result in high customer satisfaction with timely resolutions to their requests and usually within 2 business days. • Work with the customers to reach an understanding of what their business issue and request is and the best way to complete.• Perform a broad range of customizations from basic field creations to complex formulas, workflows and approvals. • Perform data management services such as importing data, updating records, exporting and data manipulation when required. • Create executive Dashboards, Reports and list views Show less

• Manage customer expectations and experience in a way that result in high customer satisfaction by providing a timely resolution to their cases, usually within 8 business hours. • Handle general user questions with basic troubleshooting and functionality walk through.• Work with customers to understand their needs and expectations and direct them to the proper solution.• Create knowledge base articles to improve operational efficiency & help the Salesforce community.