Alexander Cornwell Email & Phone Number

Chertsey, Surrey, United Kingdom

London, United Kingdom

Raigate

London, United Kingdom

CC Engineering Ltd – Client Manager February 2014 – PresentOverseeing (approx. 86) CCE clients who currently have Hardware Breakfix or IP Managed service contracts with CCE, these contracts range from 5k – 90k in value, the total value of contracts I oversee is worth between 540k – 840k annually to CCE. Through building a strong rapport with each client I am able to identify other opportunities for which CCE could further increase there footprint within each client. Once an opportunity is identified I arrange to Personally introduce the required departments within CCE (Procurement, IP & Cloud Solutions, Managed Print Services) directly to the clients.Duties include:• Developing strong B2B relationships with existing CCE clients• Increase account spend / revenue• Personally Introducing other departments within CCE (Procurement, IP & Cloud Solutions, Managed Print Services) to clients to ultimately increase our footprint .• SPOC – Single Point Of Contact for each of the 86 accounts I oversee, facilitating between client and CCE departments to ensure quality of service• Regular service reviews Face 2 Face, Monthly or Quarterly depending on the activity/requirement of each account. • Keeping a line of constant communication in between meetings through email and phone.• Detailed reporting with regards to level of service CCE is providing to its client, these reports are delivered to each client prior to a review meeting, a report is also produced following each meeting to set actions and agendas for next review meeting.• Managing internal Client Management team, ensuring they are providing the right level of support to the external Client Managers. (This role works alongside my position of external Client Manager)

Berkshire

CC Engineering Ltd – Client Manager February 2014 – PresentOverseeing (approx. 86) CCE clients who currently have Hardware Breakfix or IP Managed service contracts with CCE, these contracts range from 5k – 90k in value, the total value of contracts I oversee is worth between 540k – 840k annually to CCE. Through building a strong rapport with each client I am able to identify other opportunities for which CCE could further increase there footprint within each client. Once an opportunity is identified I arrange to Personally introduce the required departments within CCE (Procurement, IP & Cloud Solutions, Managed Print Services) directly to the clients.Duties include:•Developing strong B2B relationships with existing CCE clients•Increase account spend / revenue•Personally Introducing other departments within CCE (Procurement, IP & Cloud Solutions, Managed Print Services) to clients to ultimately increase our footprint .•SPOC – Single Point Of Contact for each of the 86 accounts I oversee, facilitating between client and CCE departments to ensure quality of service•Regular service reviews Face 2 Face, Monthly or Quarterly depending on the activity/requirement of each account. •Keeping a line of constant communication in between meetings through email and phone.•Detailed reporting with regards to level of service CCE is providing to its client, these reports are delivered to each client prior to a review meeting, a report is also produced following each meeting to set actions and agendas for next review meeting.

London, United Kingdom