As Head of Support and Operations, I manage key business areas, including monthly payroll for 10 employees and procurement within an R50,000 budget. I oversee HR functions, conduct regular employee check-ins, and relay feedback to the CEO. I lead customer support to resolve queries efficiently, coordinating weekly with the CTO to address technical issues and improve processes.Key Achievements:Manage onboarding for new hires, ensuring equipment arrives 7 days before start, optimizing their first day.Act as liaison between South Africa and New York offices.Provide customer support to 1,500 users via Freshdesk, resolving 100-200 weekly queries.Collaborate with software developers on technical issues using JIRA and Confluence.Handle payroll via SimplePay and SARS e-filing, saving R3k monthly by processing in-house.Schedule global meetings and present weekly metrics, resolving an average of 50 daily queries from a 2,000-user base.Support local team HR needs, building strong workplace relationships.

Oversaw office administration to create a streamlined, efficient work environment by managing budgets, schedules, event and travel coordination, and health and safety compliance. Supported HR functions, including staff management, onboarding, and maintaining the HRIS system. Ensured confidentiality of sensitive information while managing filing systems and office inventory.Key Achievements:Ensured efficient use of resources, such as procuring standing desks within budget to address employee wellness needs.Fostered positive office relationships and maintained vendor relations.Scheduled meetings for 3 senior execs, 5 managers, and 37 team leads.Managed a $250k annual operating budget, overseeing year-end reviews and global meetings.Coordinated health and safety measures, addressing challenges like wheelchair access.Organized weekly office lunches for 150 employees and quarterly conferences for 350, catering to dietary needs.Booked monthly travel between SA and the USA, securing a 6% discount for frequent travelers.Supervised general staff and collaborated with fire marshals and first aiders.Managed BambooHR for 1000+ global employees and onboarded an average of 15 new hires monthly.Oversaw filing systems for easy record retrieval.Controlled office stock, saving R15k monthly by optimizing inventory purchases.Maintained confidentiality with sensitive data processing.

The purpose of my role was to assess learners and collaborate with stakeholders to support learners' growth, educational success, and social challenges. Assessed and addressed learners' academic, behavioural, and emotional development needs by utilising reflex assessments, brain dominance evaluations, and school readiness tests to identify gaps and create offer an individualized education plan (IEP) to facilitate progress in academic, emotional, and social development.Motivate learners and liaise with disheartened parents, teachers, and therapists on how to overcome obstacles and barriers to learning. Assessment sessions were privately booked by parents and teachers. I had to schedule and manage payment and make sure that oral feedback and the written report were ready within 24 hours after the assessment.Development and presentation of monthly training (average 20 attendees) at different schools and communities. Building relationships with parents and learners to provide counseling, and intervention and adjust treatment plans as necessary.

I was the founder and owner of the Learning Centre. I had to ensure a safe and stimulating environment, supporting children's social, physical, intellectual, creative, and emotional development. This included preparing and delivering activities tailored to individual developmental needs, supervising and assisting with homework for students from Reception to Grade 10, and working directly with the children. I also managed daily lunch, promoting good manners and behaviour, and ensured the safe preparation and cleanup of the environment. Maintain a safe and stimulating environment and assist with developing opportunities that encourage learner’s social, physical, intellectual, creative, and emotional development for 30 learners. Preparation and delivery of activities, that meet individual developmental needs of each child individually. Continues looking for new and innovative ways to solve problems and empower learners to the best of my ability seeing improvement of learner marks between 5 and 15%. Developing and supporting learners and parents who were from poor backgrounds and broken homes and did not have the means for formal counselling and scholastic intervention. Provision of healthy daily lunches that promote healthy food choices.

I taught ICT to students aged 6-16, planning and delivering lessons aligned with the National Curriculum while catering to diverse abilities. I encouraged creativity and skill-building, monitored progress, and communicated with parents on student achievements. As a pastoral assistant, I managed student welfare, organized school trips, and coordinated tutoring and field courses. Additionally, I implemented ICT policies, oversaw resources, and provided staff training. As Head of Life Orientation (ASDAN), I developed skills-based learning opportunities, supported students with special educational needs, and ensured safety during school activities.Key Responsibilities:Taught ICT to while, incorporating creative projects like spider diagrams to enhance engagement.Planned lessons for varied learning abilities and managed assessments, attendance, and intervention reports.Liaised with parents on student progress and provided pastoral care, organizing school events, work experience, and tutoring support.Maintained ICT policies, managed the school's IT network, and ensured health and safety compliance.Conducted workshops for teachers on effective classroom implementation.ASDAN courses are designed to develop skills for learning, work, and life, with practical and accessible pedagogy. This course helps young learners discover their passion and purpose as they move forward into further education, work, or training.Create and manage a learning environment and achieve a supportive culture and behavior management strategy to empower learners, who did not cope with mainstream academics. Developing and supporting young people by planning and executing school trips taking full responsibility for about 20 pupils during trips.●Engaged in kind and candid conversations with the Learning Support Team for the effective delivery and techniques to support and develop learners.

Business studies and Information Technologies teacher

Afrikaans Teacher