Ruben Correa Email & Phone Number

El Paso, Texas, United States

• Directly responsible for day-to-day management of driving home channel fulfillment consistency, efficiency, and quality of work completed by Best Buy/Geek Squad employees in their assigned area.
• Actively supports employees in individual and group environments through developmental training, certifications, onboarding, and increased proficiencies of team.
• Conducts ride-along to ensure execution and positively impacts client loyalty and helps employees deliver operational effectiveness while growing the business.
• Conducts regular reviews with employees to develop and manage/coach/train/close performance gaps.
• Controls costs and delivers productivity goals by monitoring, analyzing business trends, and results on a daily, weekly, monthly basis.
• Conducts performance appraisals and makes pay recommendations.

El Paso, Texas Area

• Provide technical support and guidance for field operation and distribution dispatchers.
• Maintain and update OMS, EMS and GIS system.
• Safely and reliably operate the distribution system under normal and emergency situations.
• Review, document and manage complicated distribution troubles and outage situations using a distribute control system.
• Monitor alarms, telemetry, modes of operation and system operation limits (SCADA)
• Accurately record and log distribution outages

• Provide technical support to clients on-site and remotely via Geek Squad's Support Platform
• Windows and Macintosh experience configuring, monitoring, upgrading, repairing, and maintaining systems hardware and software.
• Experience configuring server-side database management system (DBMS) applications.
• Experience with data security, backup, and recovery solutions
• Configure secure WLAN, and LAN networks ensure seamless operation.
• Provide end user training.

El Paso, Texas Area

• Assess client needs through in-home consultations.
• Created a project within budget, coordinate inventory and Geek Squad installers to see project through completion.
• Evaluate the performance of Geek Squad installation team.
• Responsible weekly training of store employees
• To ensure excellence in product knowledge and home theater system possibilities.

• Installed and serviced electronics in client’s homes.
• Proposed solutions that would fit the client’s need and lifestyle.
• Pre-wire and concealment of wiring. Properly terminated RF connects, BNC connectors, RJ45 and speaker wiring.
• Provided client with product demonstrations and tutorials.
• Ensured that client’s expectations where meet before leaving their residential/business.

• Provide technical support to clients in store.
• Diagnose, troubleshoot and resolve a range of software, hardware problems, including virus detection, removal and prevention.
• Assured customers receive a great service and were satisfied with their service performed.