Ruben Correa Email & Phone Number

El Paso, Texas, United States

• Directly responsible for day-to-day management of driving home channel fulfillment consistency, efficiency, and quality of work completed by Best Buy/Geek Squad employees in their assigned area.• Actively supports employees in individual and group environments through developmental training, certifications, onboarding, and increased proficiencies of team.• Conducts ride-along to ensure execution and positively impacts client loyalty and helps employees deliver operational effectiveness while growing the business.• Conducts regular reviews with employees to develop and manage/coach/train/close performance gaps.• Controls costs and delivers productivity goals by monitoring, analyzing business trends, and results on a daily, weekly, monthly basis.• Conducts performance appraisals and makes pay recommendations.

El Paso, Texas Area

• Provide technical support and guidance for field operation and distribution dispatchers.• Maintain and update OMS, EMS and GIS system.• Safely and reliably operate the distribution system under normal and emergency situations.• Review, document and manage complicated distribution troubles and outage situations using a distribute control system.• Monitor alarms, telemetry, modes of operation and system operation limits (SCADA) • Accurately record and log distribution outages • Provide a lead role to the distribution dispatchers.• Occasionally perform dispatcher roles such as evaluation of incoming outage information, dispatching crew to outages and trouble calls, calling out resources and creating referrals for follow up work.

• Provide technical support to clients on-site and remotely via Geek Squad's Support Platform • Windows and Macintosh experience configuring, monitoring, upgrading, repairing, and maintaining systems hardware and software.• Experience configuring server-side database management system (DBMS) applications. • Experience with data security, backup, and recovery solutions • Configure secure WLAN, and LAN networks ensure seamless operation.• Provide end user training.

El Paso, Texas Area

• Assess client needs through in-home consultations.• Created a project within budget, coordinate inventory and Geek Squad installers to see project through completion.• Evaluate the performance of Geek Squad installation team.• Responsible weekly training of store employees • To ensure excellence in product knowledge and home theater system possibilities.

• Installed and serviced electronics in client’s homes.• Proposed solutions that would fit the client’s need and lifestyle.• Pre-wire and concealment of wiring. Properly terminated RF connects, BNC connectors, RJ45 and speaker wiring. • Provided client with product demonstrations and tutorials.• Ensured that client’s expectations where meet before leaving their residential/business.

• Provide technical support to clients in store. • Diagnose, troubleshoot and resolve a range of software, hardware problems, including virus detection, removal and prevention. • Assured customers receive a great service and were satisfied with their service performed.