Claudia C. Email & Phone Number

Atlanta, Georgia, United States

New York, New York, Us

New York, New York, Us

- Establish and document data governance policies, data procedures, and data definitions for the Customer data domain- Coordinate with a team of resources to facilitate the establishment of a customer data domain and manage continuous improvement- Develop a high-performing team member and enhance team’s effectiveness through coaching and mentoring, in addition to building partner relationships internally and externally- Analyze customer data records and cleanse where needed- Develop and train over 200 Account Executives on best practices when entering data

Wichita, Kansas, Us

-Product Owner for Supply Chain domains with Tibco EBX-Create models with rules to manage data for a new user interface (implemented using Tibco EBX)-Analyze large sets of data to troubleshoot, test, and implement solutions for optimization and process improvement -Identify root cause of issues and correct Master Data as needed to allow for better work-stream functionality -Translate business needs into data/technical requirements -Identify critical data elements and rule definitions-Create logic utilized to build reports that monitor incomplete/inaccurate critical data, to self-heal data, and to inactivate unused data-Partner with business teams such as Customer Experience, IT, BI, Data Quality Analysts, and Data Scientists to support continued maturity of Master Data by utilizing data quality tools, data governance, and measurements-Drive common processes, standards, controls, metrics, governance across Supply Chain-Create documentation and train users in SAP Master Data

Wichita, Kansas, Us

-Managed and ensured on-time delivery of third party / sub-contracting orders-Understood, documented, and trained on one of the company’s most complex material master data set up processes

Wichita, Kansas, Us

-Ensured Material and Product Master Data is set up correctly to drive scheduling accuracy-Managed stock transfers between the company’s plants in North America, South America, Europe, and Asia

Wichita, Kansas, Us

- Managed and tracked a high volume of complex international orders from Asia, Europe, Middle East, and South America -Expedited the resolution of customer complaints and system processing problems; developed and implemented recommendations for future prevention-Actively sought ways to more efficiently move all products from varying inventory streams-Developed relationships with third party tolling partners, freight forwarders, internal and external customers -Teamed with freight forwarders to ensure shipment compliance with laws and regulations

-Ensured timely and cost-effective pickup and delivery of high volume overseas containers and domestic trucks -Acted as the liaison between the customer, freight forwarder, trucking company, and supplier -Generated purchase orders and proformas and sent to corresponding parties to ensure correct delivery of goods -Prepared, reviewed, and distributed export and customs documentation as required- Kept current with changes in policies, procedures, and industry regulations that impact export orders to better serve customer needs -Identified cost saving opportunities for the customer and company’s overall transportation expenses-Handled rate negotiations with carriers to provide competitive freight quotations for customers-Audited invoices and payments from customers to confirm payment is received before releasing goods -Investigated and resolved cost discrepancies with accounting; allocated extra charges to responsible party (suppliers, customers, and/or carriers)

Us

- Identified, quantified, and documented opportunities for process improvement to be used for the client’s national client-vendor model - Consulted and developed recommendations to increase efficiency, reduce costs, modify pricing structure, and improve service performance

- Developed and implemented a 1-2 year business plan within India’s Affordable Private School system.

Greater Chicago Area, Il, Us

- Managed inventory levels, merchandising, shelving and pricing - Increased the sale of products at nine stores