• As the de-facto Head Barista of the opening team of a new location in the Central Business District, developed and managed the beverage program along with its inventory.• Maintained high levels of beverage quality and service efficiency while serving up to 160 drinks as the only barista in an 8-hour shift.• Built strong rapport with returning customers by remembering them by name, while recommending personalised combinations of beverage and pastries for their palate.• Trained a team of five regular part-time staff in basic espresso calibration, and set their standards in service excellence.

• Coordinated the development and daily administrative operations of a degree program of 200 students. • Liaised with course developers, course writers, and tutors to ensure that the curriculum remained in accordance with University and MOE guidelines. • Assisted in procurement procedures and was involved throughout the process from sourcing to post-payment follow up.

• Coordinated a research study involving 1,000 participants over a six month period. • Designed the project workflow and managed the manpower allocation for each task. • Developed and implemented a data management system for participant data, responses, and project finances on Microsoft Excel. • Assisted in the translation of project documents from English to Mandarin and vice versa.

• Acted as peer coach for new promoters on organisational operating policies in DFS Changi Airport and standard internal procedures to promote smooth integration into their roles.• Maintained high levels of product knowledge of the 10+ brands under Treasury Wine Estates’ portfolio and beyond. • Kept up—to-date with current market trends in wines and spirits. • Provided professional recommendations to customers based on preferences, needs and seasonal trends.

Coaching of children aged 5-8 in public speaking and integrating confidence building skills through interactive and themed activities within a small classroom environment

Tutoring & Mentoring of students of different nationalities, Liaison with schools and the Immigration and Checkpoints Authority, Application of Visas and Student Passes, Administrative Duties.

Assisted the Events Team in all areas of the event (Ideation, set up, management, tear down), Liaison with contractors, talents and hired staff

Responsibilities includes serving of food and drinks to guests as well as assisting them in their chocolate selection.