Correlia (Cory) Whitaker, Pmp Email & Phone Number

Fort Worth, Texas, United States

A seasoned project manager with demonstrated ability to successfully coordinate and lead information systems/technology project teams for medium,to large projects of moderate complexity. May also serve as the program manager for a large department or Community of Business program. Ensures all phases of projects are completed on-time and within budget, using established quality standards to meet customer expectations.

United States

Tarrant County

Engaged with various department subject matter experts to capture business, functional and non-functional requirements towards procurement of new technology solutions. Produced supporting artifacts to demonstrate the process workflows and activities involved in day-to-day operations. Outputs during these engagements include:• Process and requirements capture and documentation• User story creation and User acceptance testing criteria capture

Dallas/Fort Worth Area

Served as a senior member of the project team focused on project quality management demonstrated expertise in the Novartis Quality Assurance processes and Computer Systems Validation (CSV) principles. Required to develop Quality Plans and specific functional validation Protocols to satisfy the user / customer quality and / or validation requirements. Supported the preparation of risk assessments and ensured the appropriate execution of standard quality management procedures as well as created the system Quality / Validation Report.• Quality Management Plan creation• User Acceptance Testing execution, supervision, and reporting

Novartis Technology Hub

Supported the company’s mergers and acquisitions activity as a member of the newly formed Novartis Business Services, reviewed and analyzed end-user license agreements for transferability from Novartis to the newly sold unit and supported the analysis and resolution of issues related to software licensing. Designed a management plan to track the progress of divestiture or sell-off of the existing software licenses, and to track license compliance gap closure activities. Engaged as a client-facing resource.• License management• Software license analysis• Trend reporting and capture

Alcon Laboratories In Fort Worth, Texas

Served as a leader on the core team of an enterprise-wide infrastructure integration program designed to integrate Alcon’s active directory and its associated systems and applications with Novartis’ domain infrastructure. Served as the global project manager for all R&D sites managing progress through the creation of a Quality Plan ensuring thorough compatibility testing and assessment against the planned new computer image (Operating System) while maintaining all systems in a validated state (21 CFR Part 11 compliant\GLP or Good Lab Practices). Ensured transition to new user identity or domain log-in account, and configured the new messaging backbone (Exchange) within computerized systems and verified system compatibility with new common client workstation image (Windows 7\IE 9) for all R&D systems globally. Combined application catalogue served more than 3,000 end-users in the US and Europe. In addition to managing the “Client Vision” integration program for R&D, also served as assistant Business Service Manager working with license management and portfolio rightsizing across R&D.• Infrastructure project planning and execution across multiple sites.• Compliance documentation • Project management• Requirements gathering and documentation

Served as business analysis with a focus on governance and lifecycle development. Major responsibilities include creating SOX-compliant policies and procedures for entity including process capture and analysis. Project management included identification of lean process actions, the analysis required to identify the improvement and various quality capture activities including defect tracking and corrective action logging. Created project plans and testing scripts for company. Created suite of SDLC tools\documents used for the purposes of gathering business requirements, testing functional requirements and creating scripts, and project scope and risk assessment activities. Coordinated outsourcing of IT functions to CSC as part of UTC IT integration globally.• Policy and procedure writing and alignment with corporate compliance standards including ITIL, SDLC.• Project management: Time and attendance system execution• Compliance documentation (SOX)• Requirements gathering and documentation

Working as an enterprise team member, responsible for analyzing application functionality in order to develop system requirements and their resulting test plan, advance user acceptance testing, assist with business-side process development, standards and governance creation, as well as provide change management process standards and documentation support. Author of System Description, System Requirements, System Governance, System Test Plan, and implementer of unit testing. Manage project issues log and prepare team status reports. Coordinate application performance testing with Global IT.

Contract position to support nightly production data load, middle-ware configuration and support and on-call. Configure FTP set-ups, PGP encryption, Mainframe EDE transmission coordination (ConnectDirect), general system administration of application servers (disk util, perf mon, etc.). Client-facing resource for IT projects, including business analysis requirements gathering and consultation. Supervise projects of junior administrators and provide general direction. SME for routing and financial systems.• Analyze error reports and alerts for Third-party applications and initiate troubleshooting procedures.• Document bug fixes, process stoppages and work-around solutions. Document vendor contact information including SLAs, response procedures and preferred method of contact.• Work production down emergency issues daily.• Participate in various departmental IT projects.• Coordinate support calls between vendors and business clients.• Facilitate communication between the business client and the vendor to troubleshoot application issues and errors.• Serve as business analyst on all production changes. Initiate change, coordinate with business, coordinate with change control; create implementation instructions, rollback procedures, risk analysis as well as testing plan. Verify change made correctly.

• Provide Senior Level application support for database\Web-based offerings, of which a major focus is support for the Regional CMMS Building Facilities Management Application (DataStream D7i) and Regional Planner Estimator. • Participate in the configuration and enhancement efforts to deploy the application changes tested and approved through change management. • Assist in application of periodic Windows server updates and assist with reboots and start\stop of services on application servers. Notify users of applications being down. • Assist in QA\Tech writing functions to maintain procedural and technical documentation on applications, servers, etc. • Help desk support using Remedy and CA Unicenter software.

Computer hardware set-up. Workstation configuration. Intstall O\S, database software and application components. Configure web server, database server and application server to run HRIS product produced by business. Help desk support for 30+ users. Remote destkop support and remote assistance sessions offered. Pre-sales demonstrations of product and pre-sales set-ups also part of job.

Network set-up support and help desk support for CPAs and staff of firm. Worked to set-up workstations and server hardware and support Accounting applications used.