Correy Heard Email & Phone Number

Swansea, Wales, United Kingdom

• Provide comprehensive support for B2B applications in the Financial and Telecom industries, ensuring seamless operation and high availability through proactive monitoring and responsive troubleshooting.
• Utilize Powershell to create, maintain, and optimize key scripts, automating daily tasks and enhancing work efficiency.
• Utilize SQL and T-SQL to query databases, analyse data for trends and anomalies, resolve complex support queries, and use advanced querying techniques to optimise database queries. To ensure that applications in the.
• Diagnose and resolve complex application issues promptly, employing systematic troubleshooting methodologies to minimize downtime and maintain productivity for end-users, achieving consistently high levels of user.
• Implement robust monitoring strategies to proactively detect and address potential performance bottlenecks and anomalies, ensuring optimal application performance and scalability.
• Develop and maintain detailed documentation encompassing processes, procedures, and troubleshooting steps, fostering knowledge sharing among team members and ensuring continuity of support operations.

Swansea.com Stadium

• Team Supervision: Supervised and motivated a team of 6-12 members, providing guidance, support, and performance feedback to ensure efficient and effective bar operations during high-profile stadium events, including.
• Guest Service and Customer Relations: Ensured all guests received prompt, professional, and courteous service while efficiently handling inquiries, complaints, and feedback to enhance the overall guest experience and.
• Training and Development: Conducted comprehensive training sessions for new and existing employees on service standards, product knowledge, and operational procedures, ensuring consistently high-quality service.
• POS System Management: Managed and repaired POS systems, including setting up new systems and troubleshooting issues, to ensure smooth and uninterrupted bar operations.
• Inventory and Compliance Management: Oversaw inventory by performing regular stock counts and restocking beverages while maintaining cleanliness and organization of the bar area, ensuring strict compliance with health.
• Crowd Management: Adapted to varying crowd sizes and efficiently managed high-volume periods, effectively deploying staff to ensure seamless service delivery during peak times.

Bridgend, Wales, United Kingdom

• Respond to customer inquiries via phone, email, and web chat, providing technical support and troubleshooting assistance for a range of software and hardware issues.
• Manage and track customer support tickets using a ServiceNow ticketing system, ensuring timely and efficient resolution of customer issues. Able to prioritize and manage multiple tickets at once and provide regular.
• Ability to effectively communicate with customers to understand and resolve their technical issues. Able to empathize and de-escalate difficult situations and provide clear and concise instructions to customers.
• Experience with Active Directory, able to manage user accounts, reset passwords, manage group policies, and troubleshoot authentication issues.
• Expertise in Microsoft Office, able to provide support for Office Suite products likeWord, Excel, PowerPoint, and Outlook. Knowledge of advanced features and ability to troubleshoot and provide solutions for common.
• Continuously update technical knowledge and skills through training and self-study to stay current with industry developments and advancements in technology. Strong desire to learn and adapt to new technologies.

Swansea.com Stadium

• Order Management: Utilized POS systems to efficiently take customer orders, manage bills, and process complimentary items, ensuring accurate and timely transactions.
• Inventory and Cleanliness: Proactively restocked bar supplies and maintained a clean and hygienic workspace during slower periods, contributing to a well-organized and efficient bar operation.
• Team Training: Assisted in training and supporting new team members, providing guidance on job responsibilities and best practices to ensure they were well-prepared for their roles.
• Hospitality Room Setup: Prepared hospitality rooms for service, arranging seating, decor, and beverage stations to create a welcoming and comfortable environment for guests.
• Age Verification: Verified customer age requirements to comply with legal drinking age regulations, employing the Challenge 25 standard to ensure responsible service.
• Regulatory Compliance: Complied with all food and beverage regulations, adhering to health and safety standards to maintain the highest service quality and customer safety levels.

Bachelor Of Science - Bs, Computer Networking And Cybersecurity, Upper Second Class (2:1)

Higher National Diploma, Networking And Cyber Security, Distinction

Btec L3 Extended Diploma, Information Technology, Merit Merit Pass