Vice President, Strategic Customer Programs
Southlake, Texas, Us
Oversaw all aspects of program execution and delivery for the largest and most complex product implementation programs globally, including AA/US Airways, LAN Airlines, GOL, and LATAM. Managed the highest priority strategic initiatives, spanning hundreds if not thousands of resources across both Sabre and our customers. Helped ensure products delivered proposed value and return on investment through intense customer engagement • Included close customer collaboration, definition, development, testing, and deployment for some of Sabre’s most strategic product solutions, including a ~1-million-hour development effort to enable multiple airlines to behave as a singular entity for financial reporting and consolidated business functions, while allowing local flexibility for other operational functions• Oversaw innovative solutions to minimize risk of complex deployments, leading to the most successful migrations of platform solutions in the industry• Engaged Customer and Product teams to develop and deploy new solutions suitable for enterprise customers, ensuring smooth and stable transitions to production as solutions were first operationalized• Led a team of ~200 customer-facing technology consultants, program executives, program directors, project managers who collaborated closely with product managers and customers to better meet business needs and drive ROI• Drove business results as teams oversaw product enhancements, projects, and programs for global airline and travel agency customers• Responsible for ~$50MM in annual service revenue