Manage of a team of call support representatives, optimizing processes, driving performance metrics, and fostering a positive and efficient working environment.- Lead, coach, and develop a team of call support representatives to deliver exceptional service to our customers.- Set performance expectations, conduct regular performance evaluations, and provide constructive feedback for continuous improvement.- Work collaboratively with cross-functional teams to implement improvements and optimize workflows.- Resolve escalated customer issues and concerns to ensure a high level of customer satisfaction and retention.

* Responsible for the implementation and design strategy for various processes, projects, and initiatives for Sprint's social media team.* Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Monitors the project from initiation through delivery. Responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of project. Communicates with lead Project Manager and/or functional area manager regarding status of specific projects