• Gather relevant sales / order data from each retailer on a daily • Perform error-checking and conversion on all files to ensure valid data is received before importing into the company's system (NetSuite)• Extensive data cleansing and analysis, using pivot tables, formulas (v-lookup and others), data validation, conditional formatting, and graph and chart manipulation• Merge and de-duplicate data from individual retailers so that orders with multiple items are viewed as a single order for processing• Re-structure data from each retailer into a format that is compatible with the company's inventory and shipping system• Import re-structured data into inventory and shipping system; bulk create shipping labels for order fulfillment team• Ensure that inventory system is properly updated to reflect processed orders• Create response files containing tracking information for all shipped orders and upload to each retailer• Provide technical support for all computers, mobile devices, printers and servers

• Troubleshoot and resolve network connectivity issues with focus on minimal downtime• Configure and maintain Cisco wireless access points including firmware upgrades, channel plans and RF monitoring• Monitor and ensure network performance for critical on-demand systems requiring high productivity and availability• Manage relationships with key vendors including AT&T, Verizon, Granite and Cradlepoint• Provide rapid configurations of Cradlepoint routers when retail circuits are not delivered on scheduleKey Projects:• Wifi remediation for NY and NJ corporate locations as well as numerous retail locations• Retail store CCTV upgrades and mood music server upgrades• Migration of live corporate print queues to new server infrastructure

• Configure Cisco Catalyst / Nexus switches and routers for daily moves / adds / changes (MACs) in addition to new retail and corporate locations (to support network installations and upgrades)• Administer and manage VLANS for corporate network to allow for ad-hoc meetings, consultants, department re-organization and office changes• Monitored and maintained systems communication and performance across the networkKey Projects:• Coordinated with multiple departments to ensure smooth shutdowns / upgrades to infrastructure• Managed network hardware refreshes for both corporate and retail locations• Spearheaded managed UPS replacements for corporate and retail infrastructure

• Provided Level 2 support for 100+ servers and network equipment in the NJ/NYC metro area• Provided 24 x 7 onsite technical support for 100+ Windows 2000/NT servers on HP Proliant hardware• Performed file and email restores using TSM and ARCserve• Responsible for cabling and cable management for all data closets (IDF and MDF)• Managed vendor relationships for servers, network hardware and offsite tape storage• Investigated, troubleshooted and resolved issues in BMC Remedy ticketing systemKey Projects:• Sole point of contact for email restores including sensitive cases under litigation

• Provided 24 x 7 onsite technical support for 100+ Windows 2000/NT servers on HP Proliant hardware• Administered and resolved server issues in both local and remote locations using Terminal Services, Remote Desktop, SMS 2.0, Altiris, and HP Insight Manager• Built and configured server platforms and core services such as DHCP, WINS, DNS, and Active Directory on NT v4.0 and Windows 2003/2000 servers• Deployed enterprise-wide anti-virus solutions using Symantec Antivirus Corporate Edition• Implemented and supported Windows 2000/NT server backups using Computer Associates ARCserve backup software, including tape rotation schemes, restores, and Exchange brick level backups