Corrina Young Email and Phone Number
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Corrina Young personal email
An accomplished risk professional with 30 years’ experience spanning across a range of services within the public sector; and 9 years focusing on risk management. Corrina has a proven track record of developing, implementing, and embedding an effective risk management framework across the Council that’s supports effective decision making and delivery of objectives.
London Borough Of Waltham Forest
View- Website:
- walthamforest.gov.uk
- Employees:
- 1569
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Risk And Technical OfficerLondon Borough Of Waltham Forest Nov 2014 - PresentProvide strategic, corporate support to the development, embedding and maintenance of robust risk management arrangements across the Council Act as the Council's risk management expert, providing advice and training to officers, elected members, and partner organisations.Support managers and risk champions with the identification, recording and management of risks and ensure that the strategic risk register and operational risk registers are reviewed regularly, maintained and remains fit for purpose. Produce risk management briefings and reports for senior officers and members.
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Scrutiny OfficerLondon Borough Of Waltham Forest Apr 2012 - PresentProviding high quality and pro-active policy advice, guidance and support to Overview & Scrutiny Committees.
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Service Excellence And Efficiency OfficerLondon Borough Of Waltham Forest Jan 2011 - Apr 2012Development of the Residents First Strategy through analysing customer insight. Leading on the delivery of Customer Service Excellence across the Council. Monitoring, evaluating and reporting on performance against key objectives
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Principal Performance OfficerLondon Borough Of Waltham Forest Mar 2009 - Jan 2011Leading on the delivery of Customer Service Excellence across the Council. Analysing performance data, benchmarking performance & presenting reports and recommendations to Senior Management Team and Members. Preparing services for external inspection e.g. Audit Commission, developing submissions and liaison with assessors.Partnership working internally and externally to improve efficiency and ensure that customers receive the best possible service provided through a multi- agency approach.
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Service Review OfficerLondon Borough Of Waltham Forest Jan 2002 - Mar 2009Project managing Best Value and service reviews within the Environmental Services Directorate to improve efficiency and ensure value for money.Preparing services for successful Charter Mark submissionsMonitoring and reporting performance throughout the Directorate
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Customer Service ManagerLondon Borough Of Waltham Forest Oct 2007 - Mar 2008Managing the Customer Service Team within Environment Directorate, ensuring customer complaints, Members enquiries and Freedom of information requests are dealt with effectively and efficientlyAnalysing complaints to identify trends and opportunities for service improvement.
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Contract And Quality ManagerLondon Borough Of Waltham Forest Sep 1996 - Jan 2002Development of the contract specification and tender documentation for the Revenues and Benefits contract.Evaluation of Tender and report to Council for preferred supplierManaging the contract handover from the Council to the new service providerMonitoring of the Contract, analysing performance and reporting outcomes.
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Principal Training And Development OfficerLondon Borough Of Waltham Forest Oct 1994 - Sep 1996Analysis of policy and legislation relating to Housing Benefit. Training needs analysis for all benefit staff, development of a course programme and individual course material, relating to both legislation and customer careImplementing training through a variety of methods, e.g. seminars, courses and mentoring.
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Principal Assessment OfficerLondon Borough Of Waltham Forest Apr 1991 - Oct 1994Managing a Team of assessment officers to deliver effective and accurate assessment of Housing Benefit claims for Waltham Forest residentsRepresenting the Council at various meetings with external partners such as the Benefit Agency and Housing Associations. Responding to complaints and Members enquires and dealing with appeals.
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Senior Assessment OfficerLondon Borough Of Waltham Forest Jan 1990 - Apr 1991Managing a Team to deliver effective and accurate assessment of Housing Benefit claims for Waltham Forest residentsDealing with complex casesLiaison with external agencies such as the Department of Social Security and Housing Associations
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Assessment OfficerWestminster City Council Jan 1989 - Jan 1990Assessing Claims for Housing benefitDealing with customers at reception and during visits
Corrina Young Skills
Frequently Asked Questions about Corrina Young
What company does Corrina Young work for?
Corrina Young works for London Borough Of Waltham Forest
What is Corrina Young's role at the current company?
Corrina Young's current role is Principal Risk Officer (Grad IRM).
What is Corrina Young's email address?
Corrina Young's email address is co****@****.gov.uk
What skills is Corrina Young known for?
Corrina Young has skills like Public Sector, Policy, Performance Management, Change Management, Stakeholder Management, Program Management, Stakeholder Engagement, Management, Governance, Project Planning, Government, Prince2.
Who are Corrina Young's colleagues?
Corrina Young's colleagues are Geeta Dhir, Nick Briggs, Andrew Boot, Sue Kirkland, Anne Convery, Lisa Waltham Forest Justice, Brian Small.
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Corrina Young
Pmo Professional | Business Strategy And Operations | Driving Innovation And InitiativeRaleigh, Nc4telamon.org, infocision.com, apsofdurham.org, accenture.com
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