Corrina Iler Email & Phone Number

Houston, Tx, Us

Des Moines, Iowa, United States

Prepare and maintain financial documents, reports, and client files.Handle incoming communication and provide customer service support.Support Vice President with day-to-day operations at the Des Moines branch office.Uphold compliance standards by ensuring documentation is up to date.

Iowa, United States

Oversaw a district comprised of 9 locations (directly over 5).Demonstrated strong leadership skills, with experience in recruiting, training, and mentoring teams to deliver exceptional customer experiences.Was adept at analyzing market trends, competitor activities, and customer feedback to develop data-driven strategies for business growth.Exhibited exceptional communication and interpersonal skills, fostering positive relationships with staff, colleagues, and clients.Showed a demonstrated ability to adapt to changing business environments and lead teams through transitions.Led a team of 5 Store Managers and 10 Assistant Managers, providing coaching, training, and performance feedback to drive continuous improvement.Conducted regular store visits to ensure compliance with company policies, brand standards, and customer service excellence.Analyzed financial reports to identify areas for improvement and implemented corrective actions.Handled customer escalations and resolved issues to maintain high levels of customer satisfaction.Drove employee engagement and retention through recognition programs and talent development initiatives.Participated in the expansion and opening of new locations, contributing to the successful launch and growth of 2 new stores.

Iowa, United States

Collaborated with clients to understand their event needs and preferences.Developed event proposals and contracts outlining all details and costs.Coordinated logistics, including scheduling, staffing, catering orders, beverage options, and equipment rentals.Oversaw the reservation and setup of event spaces, ensuring proper preparation and decoration.Addressed technical or operational issues during events and found creative solutions for unexpected changes.Worked with preferred vendors and managed relationships for decor, entertainment, and other services.Maintained regular communication with clients, providing updates and addressing concerns.Ensured client satisfaction throughout the planning and execution process.Promoted events to club members and potential clients, ensuring compliance with club policies.Played a pivotal role in enhancing the club's reputation and member satisfaction by delivering exceptional events and ensuring the smooth operation of all functions hosted at the club.

Johnston, Iowa, United States

Urbandale, Iowa, United States

Coralville, Iowa

Oversaw restaurant, bar, & in-room dining operations for the duration of the shift (up to 12 hours)Revised the training process, inclusive of brand standards, procedures & service excellencePrepared end of shift reports to keep record of business

Coralville, Iowa

Used knowledge of POS system, service & brand standards to deliver premium guest experiencesRecognized elite members & acknowledge guest loyaltyDelivered meals to rooms with promptness & reviewed orders with guests to ensure satisfaction

Johnston, Ia

Fulfilled needs of well-respected country club guestsUtilized a Point-of-Sale system to submit orders & properly charge member accountsCreated Banquet Event Orders to disperse amongst clients & staffManaged banquet staff & their responsibilities for events ranging from 5-300 peopleDesigned event materials using programs such as Canva, Eventpro & Microsoft Office

Des Moines, Iowa

Executed espresso beverages following brand guidelinesCalculated monthly sales goals & documented progress with the staffCompleted MIT training courses & tasks in preparation to become store manager

Johnston, Ia

Answered client questions to improve success & retentionPerformed all data entry for student assignments & test scoresTaught one on one with children ages three to five, specifically focused on math & reading skillsOrganized & distributed over 100 student assignment booklets each week

Bachelor'S Degree, Enterprise Leadership

Event Management Certificate