Corrine Arnold Email & Phone Number

Fort Worth, Tx, Us

South Fort Worth Texas Area

Dallas/Fort Worth Area

Operations level 3 support for break/fix & high priority enhancements on mortgage servicing applications within an expedited software development life cycle (SDLC). Issues ranged from system or feed failures & instability to urgent functionality enhancements. Tasks included clarifying reported details, analysis, engaging developers, documenting business/functional requirements, engaging QA for SIT testing, writing UAT & Post Implementation test approaches & walking business representative through testing, maintaining issue documentation, and serving as the contact between the business representative and technology.

Dallas/Fort Worth Area

Across 12 years held following titles: Consultant-Business Technology Integration, 10/2009 – 12/2010 Technology Project Team Manager, 2/2006 – 10/2009 Senior Analyst Business Technology, 4/2003 – 2/2006 Analyst II - Business Technology Analyst, 9/2001 – 4/2003 System Analyst III – DSS Testing, 5/2000 – 9/2001 Change Manager II – Software Testing, 9/1998 – 5/2000-Hired in 1998 to manage a test team for large corporate clients. -In 2000, applied for & remained for 10 years in the same large tech group serving global corporate & investment banking. Increased in technical skills & responsibilities.-Flexible in assuming role, or concurrent roles, including project manager, conversion & system SME, team lead, & senior business-system-data analyst.-Various assignments spanned the entire SDLC for application & database enhancements, fixes & conversions. On various projects, responsible for full range of project documents including gap analysis, Charters, Business Requirement Documents (BRD), Project Functional Specifications (PFS), System Requirement Specifications (SRS), risk & scope matrices & testing documents. -Wrote technical approach & detailed design to merge duplicate contact data. Designed reusable data conversion analysis & mapping documents for use with reusable code. Conversion SME to PMs, BAs & developers for concurrent conversions. Mentored & trained BAs in basic SQL using TOAD.-Consistently delivered implementations that met the targeted business need, usually with 100% accuracy. Excelled at producing clear, detailed & comprehensive documentation that met the needs of business & tech partners.-Systems focused on Client Relationship Management (CRM), Deals, Performance & Sales Tools within a complex, shared environment with multiple concurrent project teams. System included data feeds to reporting & downstream systems.

Arlington, Texas

Held following job roles/titles: Implementation Cultural Change Manager final role Case Analyst for Monitoring & Evaluation Unit 1/1990 – 9/1998 Child Protective Services Specialist 9/1987 – 1/1990In last role as Implementation Cultural Change Manager, managed planning & successful conversion to state-wide billing & documentation client server system for 19 Texas counties. Responsible for conversion activities of 1200+ staff and 32 Super Skilled Users (transition support staff). As Case Analyst For Monitoring & Evaluation Unit, transitioned between roles as needed by organization. Monitored compliance for Federal/State legal & regulatory requirements, funding & agency certification. Reported on trends, developed & conducted training. Wrote precise policy interpretations & directives. Coordinated formal evaluations by state level staff. Remedied non-compliances where possible. Led data cleanup team to merge duplicate client data after designing approach. Stepped into vacant positions as Acting Security Administrator & Acting Program Automation Coordinator, performed function, documented process & transitioned to replacement. As Child Protective Services Specialist monitored high risk sexual abuse cases. Prepared court & case documentation. Coordinated decision making within team of lawyers, court officials, agencies & involuntary clients. Trained professional & community groups on sexual abuse dynamics including MICSAIT session for law enforcement at Tarrant County Junior College. Gained trust of interdisciplinary team members as well as involuntary clients.

Escondido, Ca

In this hospital and 2 home health agencies:Medical social work in hospital, emergency room, home health, & hospice settings. Assessed patient needs. Coordinated services & hospital discharge needs. Provided crisis counseling. Accomplished key tasks in time sensitive crisis environments while providing emotional support.

Mssw-Masters Of Science In Social Work, Administration & Planning / Research Concentration, 4.0

Bachelor Of Arts (B.A.), Sociology, Psychology

Education record