Worked within the Army Community Service Employment Readiness Program. Initiated intake evaluations for Military Spouses, Service Members and Dependents seeking employment and career-related services. Assisted Clients to develop a federal resume, navigate USAJOBS.gov, and federal employment. Networked with external employers and other organizations, fostering job potential and professional development opportunities for Military Spouses. Skilled in database management, record documentation and management, organizational outreach, and customer service.

This government service (GS) position was located within the Behavioral Health Department at Martin Army Community Hospital, serving Military Spouses, Military Retirees, and Military Dependents. Evaluated Patients experiencing crisis for potential safety risks or concerns on daily basis. Conducted 3 intake assessments for Patients engaging in psychotherapy and psychological testing per week. Maintained accurate and up-to-date employee training, credentialing, time and attendance information, and scheduling in 7 different databases. Managed multiple databases, including CHCS, AHLTA, Essentris, RelayHealth, ATAAPS, DMHRSI, Microsoft Office. Co-facilitated 2 group therapy sessions per week. Co-founded weekly yoga group for Soldiers, with average of 10 Patients per week. Consolidated training and certification information for team of 12-15 people.

This government service (GS) position was located within the Army Substance Abuse Program (ASAP), which provided services to Active-Duty Army Soldiers and Military units. Coordinated client care, ensured effective continuity of care and appropriate hand-offs between medical and social service agencies on or off the installation, and with regular follow up with agencies or personnel to assure that the commitments for assistance have been met. Maintained accurate Patient information in 4 databases. Highly skilled in Microsoft Office. Served as the only Social Services Assistant for 3 military installations: Baumholder, Landstuhl, and Kaiserslautern. Coordinated referrals for addiction services based on individual client needs and preferences. Developed team communications and information for meetings. Recognized with award for above-average service and efficacy.

This contracted position was located within Army Community Service, which served Active Duty Military, Military Spouses and Dependents. Developed informational marketing materials, such as flyers, signs and brochures, and maintained social media programs. Conducted informational trainings for all incoming Military Members, and coordinated informational sessions for all Military Spouses. Developed and established alternate worksite at a location convenient to Military Members and Families to improve customer service and satisfaction. Accumulated and synchronized monthly calendar of events for 18 programs within ACS, as well as external military support organizations. Gathered data about course success and participant experiences to help with future course planning.

Facilitate group therapy sessions, directly supervise up to 25 patients per shift, collect and chart vital signs in medical records, and perform daily safety checks. Trained and certified in CPR, as well as CPI.

Server and bartending duties, highly skilled in customer service, and specialized in handling parties of 30 people or more.

Managerial role, overseeing more than 15 employees.